Customer Support Technician, Solar/BESS/EV Chargers - Dutch

Enphase Energy; 's-Hertogenbosch; Sur place; EUR 30 000 - 59 000; Plein temps

Avantages offerts par ce poste

Hybrid and remote work options

Competitive compensation & benefits

Training & professional development

Career growth

Résumé du poste

Enphase Energy in Den Bosch, Netherlands, seeks a Customer Support Technician to help homeowners and installers troubleshoot PV systems and ensure peak performance.

You will resolve issues by phone and email, document cases, and collaborate with Field Service Technicians. Requires 2+ years in customer support, a bachelor’s degree or equivalent, and fluency in English (B2) and Dutch (C1). We offer training, a hybrid/remote-friendly setup after onboarding, and competitive compensation.

Qualifications

• Minimum 2 years in customer support or a technical role.
• Bachelor's degree or equivalent work experience preferred.
• Fluency in English (B2) and Dutch (C1) required.
• Excellent verbal and written communication; organized and process-driven.

Responsabilités

• Assist homeowners and installers by resolving technical issues via phone and email.
• Track and document customer cases with timely follow-up.
• Collaborate with Field Service Technicians and Engineers to resolve complex issues.
• Maintain and update the support knowledge base; stay current with Enphase systems.
• Stay informed on industry trends to provide expert guidance.

Connaissances

Customer support experience

English B2

Dutch C1

Strong communication

Organizational skills

MS Office/Salesforce familiarity

Formation

Bachelor's degree or equivalent

Outils

Salesforce

MS Office

Electrical systems knowledge

Description du poste

Description

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

About The Role

At Enphase, we pride ourselves on providing top-tier customer support to help our customers get the most out of their innovative Enphase products. We’re looking for passionate Customer Support Technician to join our team in Den Bosch and contribute to the solar energy revolution. With cutting-edge technology at your fingertips, you’ll be empowered to monitor, control, and troubleshoot PV systems, ensuring our customers experience peak performance.

If you’re excited about renewable energy and want to make a meaningful impact, this role offers incredible opportunities for growth, learning, and career development.

What you will do

• Enhance customer experience: Assist homeowners and installers by resolving technical issues and providing support during commissioning via phone and email.
• Case management: Track and document customer cases, ensuring timely follow-up.
• Collaborative problem solving: Work closely with Enphase Field Service Technicians and Field Applications Engineers to resolve complex issues.
• Knowledge building: Utilize and update our support knowledge base, while continuously advancing your understanding of our systems and technologies.
• Continuous learning: Stay on top of the latest industry trends and developments to ensure our customers always receive expert-level guidance.

What You Bring

• Experience: A minimum of 2 years of experience in customer support or a relevant technical role.
• Education: A bachelor’s degree or equivalent work experience is preferred.
• Language skills: Fluency in English (minimum B2 level) and Dutch (minimum C1).
• Communication: Exceptional verbal and written communication skills with the ability to clearly explain technical concepts.
• Organizational skills: Highly organized, process-driven, and comfortable in a fast-paced, results-oriented environment.
• Tech savvy: Understanding of electrical systems is a plus. Familiarity with MS Office, and Salesforce is an advantage.
• Ownership & initiative: A proactive, problem-solving mindset with the ability to take responsibility for tasks from start to finish.

What we offer

• Challenging role in a growing industry: Join a rapidly growing, international company at the forefront of the photovoltaic industry.
• Competitive compensation & benefits: Enjoy a competitive salary, quarterly performance bonuses and other benefits.
• Collaborative work environment: Work in a vibrant, multicultural team alongside colleagues from various countries.
• Training & professional development: Begin with comprehensive training and benefit from ongoing professional development opportunities.
• Career growth: We offer opportunities for advancement, with pathways into more technical roles or leadership positions as you grow within the company.
• Hybrid and remote work options: After completing your initial training, you will have the flexibility of a hybrid work setup. Candidates with prior solar technical support experience may be considered for a fully remote role.

If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!

The basic salary range for this position is 30,000 to 59,400 EUR and may vary based on experience, skills, and location. This position is also eligible for bonus and benefits, with final compensation determined in accordance with applicable laws and internal equity.