Technical Service Engineer

SolaX Power; Hengelo; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Training and development

International collaboration

Job summary

SolaX Power in the Netherlands seeks a Technical Support Engineer to serve as the primary technical contact for Dutch customers in C&I projects, delivering advanced support for solar inverters and energy storage systems.

You will perform remote diagnostics, installation support, issue resolution, and technical training, collaborating with engineering teams to resolve complex issues and review designs for compatibility.

Qualifications

• Technical experience with solar inverters, PV systems, and/or battery energy storage systems.
• Familiarity with solar monitoring platforms and remote diagnostic tools.
• Knowledge of NL electrical codes, solar standards, and grid connection rules.

Responsibilities

• Provide professional technical support to customers, installers, and partners via phone, email, and remote access tools.
• Troubleshoot and resolve hardware and software issues with solar inverters and battery systems.
• Guide users through fault diagnosis and resolution procedures.
• Review solar and battery system designs to ensure compatibility with SolaX products.
• Assist with remote commissioning and configuration of installed systems.
• Collaborate with internal engineering and R&D teams to resolve complex technical issues.
• Document and elevate recurring product issues to the appropriate departments.

Skills

Technical support

Remote diagnostics

Customer service

Solar inverter

PV systems

Education

Electrical Engineering or Renewable Energy

Tools

Solar monitoring platforms

Remote diagnostic tools

Job description

Established in 2012, SolaX Power is committed to helping our customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence in Europe, Asia, Africa, and Oceania.

With over 3,000 employees worldwide, we continue to expand and seek talented individuals to join our team. We believe that at SolaX, an international organization, your career can grow to new heights.

Job Overview

As a Technical Support Engineer, you will act as the primary technical contact for SolaX’s Netherland customer base in C&I projects, providing advanced support for solar inverters and energy storage systems. You will be responsible for remote diagnostics, installation support, issue resolution, and technical training.

Key Responsibilities

Customer Support

• Provide professional technical support to customers, installers, and partners via phone, email, and remote access tools.
• Troubleshoot and resolve hardware and software issues with solar inverters and battery systems.
• Guide users through fault diagnosis and resolution procedures.
• Review solar and battery system designs to ensure compatibility with SolaX products.
• Assist with remote commissioning and configuration of installed systems.
• Collaborate with internal engineering and R&D teams to resolve complex technical issues.
• Document and elevate recurring product issues to the appropriate departments.

Training & Documentation

• Conduct technical training sessions for installers and distribution partners.
• Prepare and maintain technical documentation, user guides, and troubleshooting manuals.

Product & Process Improvement

• Identify trends in technical issues and suggest improvements to products or support processes.

Keep up to date with the latest industry developments and regulatory requirements in BNL.

Requirements

Essential Qualifications

• Technical experience with solar inverters, PV systems, and/or battery energy storage systems.
• Previous experience in technical support, field service, or technical engineering roles.
• Familiarity with solar monitoring platforms, remote diagnostic tools, and communication protocols.

Preferred Qualifications

• Understanding of NL electrical codes, solar standards, and grid connection rules.
• Degree or technical qualification in Electrical Engineering, Renewable Energy, or a related field.
• Experience working with installers, EPCs, or distributors in EU.

Personal Attributes

• Strong problem-solving skills and a commitment to customer service.
• Ability to manage multiple tasks and work independently.
• Adaptable, self-motivated, and eager to grow within a global team.

What We Offer

• Competitive salary and employee benefits aligned with Netherlands market standards.
• Opportunities for training, professional development, and international collaboration.
• A supportive, inclusive, and forward-thinking work environment.