Service Engineer Benelux (m/f/d)

GoodWe; Zuid-Holland; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Professional development opportunities

Diverse & international team environment

Flat hierarchies

Job summary

GoodWe is looking for a Service Engineer Benelux responsible for providing Level 2 technical support and training for customers in the region. The ideal candidate will have a technical background, fluent Dutch, and at least 3 years of experience in technical support. You will work closely with distributors and installation partners while ensuring customer satisfaction and service efficiency. This role offers opportunities for personal development and a dynamic work environment.

Qualifications

• At least 3 years of experience in technical support, ideally in a technical or engineering environment.
• Fluent in Dutch and English (B2 level).
• Experience in solar, PV, inverters, energy storage, or the utility sector is advantageous.

Responsibilities

• Support training of Level 1 hotline to ensure high performance.
• Provide direct technical support to distributors and installers.
• Analyze product issues and escalate when necessary.

Skills

Technical support

Cross-border collaboration

Customer service

Problem-solving

Education

Bachelor's degree in electrical engineering or related field

Job description

Positionstitel: Service Engineer Benelux (m/f/d)

Your mission

As a Service Engineer Benelux, you will be at the forefront of GoodWe’s technical support, providing Level 2 service to customers and assisting the local Level 1 hotline teams with escalated issues. You will also support the training of the L1 team, ensuring continuous improvement in service delivery. In this role, you will be a key part of the Benelux regional team supporting our sales growth and maintaining customer loyalty.

A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams.

This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in Benelux.

Your main responsibilities

• Support the training of the Level 1 hotline, ensuring high performance and technical proficiency.
• Act according to service KPIs and processes, with a strong focus on customer satisfaction.
• Provide direct technical support to GoodWe distributors and installers through remote and on-site training, commissioning, and troubleshooting.
• Analyse product issues and escalate to Level 3 when needed
• Conduct customer installation and service training sessions, both online and in-person.
• Collaborate with the Benelux regional team.
• Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.

Your Profile

• A technical background, such as a bachelor’s degree or professional certification in electrical engineering, communication technology, or a related field.
• Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe.
• A passion for solving complex technical challenges.
• At least 3 years of experience in technical support, ideally within a technical or engineering environment.
• Enjoys cross-border collaboration and working with international teams and customers.
• Structured, results-oriented approach with a strong focus on customer service.
• Customer oriented mindset.
• Fluent in Dutch a MUST! and English B2 level.
• Experience in solar, PV, inverters, energy storage, or the utility sector is an advantage.
• Willingness to travel.

What we offer

• Unique opportunity to join a truly diverse & international, ambitious and rapidly growing GoodWe EMEA team.
• Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
• Passionate work environment with flat hierarchies and fast decision making
• Have fun and do something meaningful & make a difference!!!