IT Service Desk Representative | English

Adams Multilingual Recruitment; Dordrecht; Hybrid; EUR 46,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme 67/33

Travel reimbursement (km & NS card)

Job summary

Adams Multilingual Recruitment is seeking an IT Service Desk Representative in the Netherlands. The role alternates between the corporate office and the distribution centre, offering hands-on IT support across devices, POS, and access management.

The position is 7 months via Adams Recruitment with potential conversion to permanent based on performance. Dutch knowledge is a plus; visa sponsorship is not required.

Qualifications

• 2–3 years of IT support or service desk experience.
• Strong hardware and software knowledge.
• Valid driver’s license and own vehicle.
• Familiarity with ITSM platforms and ticketing systems.
• Certifications such as ITIL, CompTIA (plus).
• Associate degree or higher in CS/IS or related field.

Responsibilities

• Serve as primary contact for IT issues across DC, office, and retail locations.
• Diagnose and resolve issues on desktops, laptops, mobiles, and POS terminals.
• Manage user access and log incidents in the ITSM system.
• Maintain IT asset inventory and support software/hardware upgrades.
• Support rollout of new software/hardware and communicate with users.

Skills

Fluent English

Communication skills

Customer service mindset

Hardware & software basics

Education

Associate's degree or higher in CS/IS or related field

Equivalent practical experience

Tools

ITSM platforms

POS systems

Mobile device management

Job description

Are you a hands‑on IT support professional who enjoys variety and is looking for a role where you can help shape how a growing IT function operates in the Netherlands? We are looking for an IT Service Desk Representative on behalf of our client, an international lifestyle brand in South Holland, who will alternate between working from the corporate office and the distribution centre.

This role is a 7‑month temporary position with a contract via Adams Recruitment. There's a strong prospect of conversion to a permanent contract depending on performance.

Key Responsibilities

End‑User Technical Support

• Act as the primary point of contact for IT issues and requests across the distribution centre, the corporate office, and retail locations in the region
• Diagnose and resolve problems across a range of devices, including desktop computers, laptops, mobile devices, and point‑of‑sale terminals
• Manage user access across various systems and applications, including provisioning and deprovisioning
• Log all incidents, requests, and resolutions accurately and in sufficient detail within the ITSM platform
• Maintain and update the IT asset inventory according to established processes

Knowledge Management and Training

• Develop and keep current a set of standard operating procedures for common support scenarios
• Deliver practical guidance and informal training to end users on IT tools and equipment, to reduce repeat incidents and improve self‑sufficiency
• Produce accessible reference materials and guides that allow users to resolve minor issues independently before escalating

Project and Initiative Support

• Support the rollout of new software, hardware upgrades, and infrastructure changes by contributing to testing, deployment, and user‑facing communication
• Work alongside project and business teams to ensure IT implementation timelines align with operational requirements
• Evaluate and provide feedback on new technology tools and solutions as they are assessed for adoption

Qualifications & Skills

• Valid driver's licence and own vehicle
• Professional fluency in English, both written and spoken
• Minimum 2‑3 years of experience in an IT support or service desk role
• Solid foundational technical knowledge across hardware and software, with a clear willingness to keep learning
• Demonstrated ability to troubleshoot and resolve end‑user issues in a structured, methodical way
• Strong communication and interpersonal skills, comfortable with daily interaction with non‑technical colleagues
• A customer service mindset: patient, responsive, and focused on practical outcomes
• Working knowledge of Dutch is a strong advantage, given regular contact with colleagues at the distribution centre
• Exposure to ITSM platforms and familiarity with documenting incidents and resolutions within a ticketing system is a plus
• Experience supporting point‑of‑sale systems or mobile device management is a plus
• Relevant certifications such as ITIL Foundation, CompTIA A+, or CompTIA Security+ are an advantage
• Associate's degree or higher in Computer Science, Information Systems, or a related field, or equivalent practical experience

What We Offer

• Monthly gross salary of approximately €4,500, based on an annual gross salary of €54,000 including 8% holiday allowance
• 25 days of annual leave per year on a full‑time basis, prorated based on start date
• Pension scheme with the employer contributing 67% and the employee contributing 33%, effective from day one
• Travel reimbursement at €0.23 per kilometre for candidates living more than 15 km from the office, up to a maximum of 50 km per single trip, or 100% of public transport costs via an NS business card
• Generous staff discount on the client's product range
• Monthly contribution towards a gym membership through a nationwide fitness network
• 7‑month temporary contract via Adams Recruitment with a strong prospect of conversion to a permanent contract upon successful completion
• Opportunity to grow within a Global IT Support Team and take on expanded scope over time

Please note that we can only consider applicants who are currently based in the Netherlands and who will not require visa sponsorship now or in the future.