Technical Support Engineer – Dutch & English

Blue Lynx Employment BV; Hilversum; Hybrid; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Commuting support

International team

Early responsibility

Free lunch

Remote day per week after training

Job summary

Blue Lynx Employment BV is seeking a Technical Support Engineer in Hilversum to handle Dutch and English customer inquiries and provide hands-on support for GNSS receivers, mobile apps and cloud software. You will diagnose issues, guide customers through fixes, and ensure smooth hardware shipments from day one.

The role requires fluency in Dutch and English, an autonomous and analytical mindset, and a willingness to work on-site during training with potential for one remote day per week

Qualifications

• Fluent in Dutch and English, both written and spoken.
• Hands-on and analytical approach to troubleshooting.
• Ability to work independently and take ownership of problems.
• Interest in how technology and hardware work.

Responsibilities

• Handle technical support requests via phone, email and chat in German and English.
• Analyse technical issues and identify effective solutions.
• Guide customers through troubleshooting steps and communicate resolutions.
• Provide hands-on technical support for GNSS receivers, mobile apps and cloud software.
• Repair, configure and test GNSS receivers and related hardware.
• Prepare and manage outgoing hardware shipments.
• Investigate and resolve technical issues independently, taking ownership from day one.
• Report recurring technical issues and customer feedback to Product and Dev teams.
• Support surveyors, engineers and construction professionals using advanced field technology.

Skills

Dutch

English

Tools

GNSS receivers

Cloud software

Job description

Technical Support Engineer - Dutch & English

Category

Customer Service/Helpdesk
Engineering

Region

Netherlands: Hilversum

Depends on experience

Languages

Hiring type

Company hire

Duration

7 months contract with view to extension

ASAP

Job ref.

26-0513

Contact

Kristina
[phone]
[e-mail]

Description

Our client is a growing and innovative technology company developing smart digital and hardware solutions that improve accuracy, efficiency and productivity for professionals working across engineering, infrastructure and other field-based industries.

As part of their continued growth, they are looking for a Technical Support Engineer to join their team in Hilversum.

Job Profile for Technical Support Engineer
Responsibilities will include but not be limited to:

• Handle technical support requests via phone, email and chat in German and English
• Analyse technical issues and identify effective solutions
• Guide customers through troubleshooting steps and clearly communicate resolutions
• Provide hands-on technical support for GNSS receivers, mobile applications and cloud software
• Repair, configure and test GNSS receivers and related hardware
• Prepare and manage outgoing hardware shipments
• Investigate and resolve technical issues independently, taking ownership from day one
• Report recurring technical issues and customer feedback to the Product and Development teams
• Support surveyors, engineers and construction professionals using advanced field technology solutions

Candidate Profile for Technical Support Engineer

• Must be fluent in Dutch and English, both written and spoken
• Hands-on and analytical approach to troubleshooting technical issues
• The ability to work independently and take ownership of problems
• A genuine curiosity and interest in understanding how technology and hardware work
• Willingness to work fully on-site in Hilversum during the initial learning period, with the option to work remotely one day per week after completing the training phase

What Our Client Offers

• Commuting support through a public transport card or €0.23 per kilometre when travelling by car
• Joining a small, international team with short communication lines and direct collaboration
• Real responsibility from an early stage, without unnecessary layers of onboarding
• Free lunch at the office

The option to work remotely one day per week once established in the role

Please note

As part of the Blue Lynx recruitment process, you may be asked to provide references and copies of your diplomas. Please note that a background check may also be conducted.

Due to the high volume of applications, we are unable to respond to every candidate individually. If you have not received a call or email from a Blue Lynx recruiter within five working days, your application has not been shortlisted on this occasion.