Technical Support Engineer

European Tech Recruit; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

European Tech Recruit seeks a Product & Project Technical Support Engineer to bridge customers, integrators, distributors and R&D in industrial 3D vision and robot-guided automation. You will support pre-sales, commissioning, troubleshooting and training across multiple platforms and regions.

With a Master’s degree in a related field and 2–3 years in 3D vision or automation, you’ll diagnose issues, lead demos, and deliver manuals and procedures. Proficiency in English and Mandarin is required.

Qualifications

• Master’s degree or higher in Automation, Robotics, Mechatronics, Control/Electronic Engineering, Machine Vision, or related field.
• 2–3 years of hands-on experience in industrial 3D vision, robot-guided applications, machine-vision integration, or automation delivery.
• 3D imaging technologies (Structured light, ToF, Stereo vision).
• Hand-eye calibration, 6D pose estimation, point-cloud processing, coordinate transformations, and bin picking.
• Industrial communication protocols (TCP/IP, PROFINET) and basic industrial robot teaching/programming.
• System-wide troubleshooting across vision, robotics, calibration, and integration.
• Fluent English and professional Mandarin (Required).
• Open to short-term international travel.

Responsibilities

• Assess feasibility, lead demos/workshops, recommend configurations, prepare proposals, and evaluate technical risks with sales teams.
• Manage on-site/remote commissioning and debug issues in 3D vision, calibration, point-cloud processing, 6D pose estimation, and robot communication. Track issues to resolution and support handover.
• Perform robot teaching, program modifications, hand-eye calibration, coordinate alignment, and communication setup on mainstream platforms to optimize cycle time and accuracy.
• Deliver technical training, create user manuals/FAQs/troubleshooting guides in English, build standardised commissioning procedures, and log project lessons learned.
• Channel customer feedback and field issues to R&D/Product teams, assist with software/firmware updates, and validate field improvements.

Job description

Product & Project Technical Support Engineer – 3D Vision-Guided Robotics

Acts as the technical bridge between global customers, integrators, distributors, and R&D. Supports the full lifecycle of industrial 3D vision and robot‑guided automation (bin picking, localisation, assembly, machine tending, palletising), spanning pre‑sales, feasibility, commissioning, troubleshooting, and training.

Key Responsibilities

• Assess feasibility, lead tech demos/workshops, recommend configurations, prepare proposals, and evaluate technical risks with sales teams.
• Manage on‑site/remote commissioning and debug issues in 3D vision, calibration, point‑cloud processing, 6D pose estimation, and robot communication. Track issues to resolution and support handover.
• Perform robot teaching, program modifications, hand‑eye calibration, coordinate alignment, and communication setup on mainstream platforms to optimize cycle time and accuracy.
• Deliver technical training, create user manuals/FAQs/troubleshooting guides in English, build standardised commissioning procedures, and log project lessons learned.
• Channel customer feedback and field issues to R&D/Product teams, assist with software/firmware updates, and validate field improvements.

Requirements

• Master’s degree+ in Automation, Robotics, Mechatronics, Control/Electronic Engineering, Machine Vision, or related field.
• 2–3 years of hands‑on experience in industrial 3D vision, robot‑guided applications, machine‑vision integration, or automation delivery.
• 3D imaging technologies (Structured light, ToF, Stereo vision).
• Hand‑eye calibration, 6D pose estimation, point‑cloud processing, coordinate transformations, and bin picking.
• Industrial communication protocols (TCP/IP, PROFINET) and basic industrial robot teaching/programming.
• System‑wide troubleshooting across vision, robotics, calibration, and integration.
• Fluent English and professional Mandarin (Required).
• Open to short‑term international travel.

Preferred Qualifications

• Direct experience with 3D bin picking, 3D camera‑robot integration, point‑cloud algorithms, machine tending, or assembly.
• Familiarity with major robot brands (ABB, FANUC, KUKA, Yaskawa, UR, etc.).
• Experience with PLCs, industrial fieldbus/Ethernet systems, and customer technical training.
• Previous work with system integrators, automation distributors, or international projects.