Field Application Engineer

Hairoboticseurope; Netherlands; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Annual leave

Laptop

Phone

Travel meal allowance

Travel cost reimbursement

Job summary

Hai Robotics Europe is seeking Field Application Engineers to oversee installation and commissioning of robotics equipment at customer sites in the UK and the Netherlands. The role combines hardware and software expertise with hands-on training for partners, ensuring safe, timely completion.

Ideal candidates will travel to client warehouses, perform on-site support for 2–4 week stints, and communicate fluently in English and Chinese.

Qualifications

• Bachelor's degree in Mechatronics, Robotics, Automation, Mechanical Engineering or related field.
• Willingness to travel to customer sites and work on-site in client warehouses.
• Fluent in Chinese and English.

Responsibilities

• Lead service partners to complete installation and commissioning of equipment safely and on schedule.
• Provide technical support including troubleshooting, maintenance, and training.
• Manage and track on-site installation work as a site manager.
• Train service partners and verify hardware implementation acceptance after partner's task.
• Handle other service-related work.
• Work at customer sites for 2–4 weeks or longer.

Skills

On-site install

Customer training

Troubleshooting

Hardware & software

Education

Bachelor's degree in Mechatronics, Robotics, Automation, Mechanical Engineering or related field

Tools

CAD layouts

Networks knowledge

Databases

Programming basics

Job description

Field Application Engineers

Hai Robotics is a leading innovator of logistics robotics solutions. Our sophisticated systems are designed to optimize supply chain operations across various industries, with the goal of offering cost-effective, efficient, and sustainable solutions. With our robots, we reduce our customers' storage footprint and operating costs, improve warehouse productivity and maximize workflow efficiencies with increased speed & order accuracy. We are now looking for aspiring Field Application Engineers to join the exciting field of logistics robotics! Are you a talented robot application or hardware/software professional looking for new opportunities to grow and develop your career? Did you just graduate from Netherlands, Germany or the UK? At Hai Robotics, we're on the lookout for exceptional individuals to join our team. As our ideal candidate, you will play a crucial role in overseeing the installation and commissioning of a diverse range of cutting-edge robotics equipment as well as providing customer support. A problem-solving mindset and hands-on expertise in both hardware and software aspects are essential. If you are passionate about pushing the boundaries of technology and thrive in a collaborative and fast-paced environment, we invite you to join us on this exciting journey towards the future of automated logistics robotics!

• Leading service partners to complete the installation and commissioning of equipment (including but not limited to wheeled robots and charging stations, moveable shelves, Racks, QR codes, picking stations, wiring facility construction, network equipment, fences, safety PLC control cabinet, and light curtain) to ensure timely, correct and safe completion of the work;
• Providing technical support, including troubleshooting, maintenance, and repair of equipment, as well as customer training;
• Manage and track the on-site installation and commissioning work as a site manager Quickly responding to service queries related to field services to ensure customer satisfaction and equipment availability;
• Training service partners and taking responsibility for the hardware implementation acceptance after partner's task;
• Other service-related work;
• Working at our customer sites for 2 - 4 weeks or longer

In addition to the above, you:

• Must: Possess minimum bachelor's degree in Mechatronics, Robotics, Automation, Mechanical Engineering, Computer Software or related background
• Can be based in the following countries: the UK and the Netherlands
• You will be working on-site in our client's warehouses, therefore, travel is required;
• Excellent hands-on skills, both in hardware and software;
• Fluency in Chinese and English in both oral and written form is a must

Nice to have:

• Recently graduated, or have a minimum of 2 years of engineering experience
• The ability to measure and draw CAD layouts
• Strong communication & interpersonal skills
• Basic knowledge of networks or databases or programming is preferred

We offer a dynamic and innovative working environment in a very committed organisation, with the following perks:

• A competitive salary
• Performance based bonus
• Annual leave package
• Work laptop and phone
• Travel meal allowance
• Reimbursement of all travel costs