Product & Project Technical Support Engineer (mandarin) – 3D Vision-Guided Robotics

Hikrobot; Hoofddorp; On-site; EUR 55,000 - 75,000; Full time

Job summary

Hikrobot in the Netherlands seeks a technically skilled professional with 2-3 years in industrial 3D vision to support our international operations. You will bridge between overseas customers, distributors, and our China R&D and product teams, covering pre-sales, evaluation, commissioning, and after-sales support.

You will work on 3D bin picking, robot-guided localization, and assembly tasks, delivering training in English and contributing to documentation and case libraries.

Qualifications

• Master's degree or above in a related engineering discipline.
• 2-3 years of hands-on experience in industrial 3D vision and robotic applications.
• Experience with 3D vision-guided robotics projects is preferred.
• Willingness to travel internationally for short-term business trips.

Responsibilities

• Provide pre-sales technical support and understand customer requirements in English.
• Demonstrate solutions and support product selection for overseas customers.
• Prepare English technical proposals and quotations attachments.
• Lead commissioning and delivery of 3D vision-guided robot applications.
• Perform remote and on-site troubleshooting to ensure project success.
• Collaborate with distributors, sales teams, and China R&D.
• Deliver training and prepare user manuals and FAQs in English.

Skills

3D vision technologies

Hand-eye calibration

6D pose estimation

Point cloud processing

Robot teaching / debugging

TCP/IP & PROFINET basics

English communication

Education

Master's degree or above in Automation, Robotics, Control Engineering, Machine Vision, Mechatronics, or related field

Job description

Location: Netherlands

Experience: 2-3 years

Education: Master's degree or above

Language: Fluent English; Mandarin proficiency required

Travel: Willingness to undertake short-term international business trips

Your mission

About The Role

We are seeking a technical professional with 2-3 years of hands-on experience in industrial 3D vision and robot-guided applications to support our international business in the Netherlands. You will act as a technical bridge between overseas customers, distributors, and our China-based R&D and product teams. The role covers the full project lifecycle, including pre-sales technical support, solution evaluation, project commissioning, troubleshooting, customer training, and after-sales technical support. You will support applications such as 3D bin picking, robotic part localization and assembly, machine tending, and palletizing/depalletizing, while helping international customers implement reliable automation solutions.

• Pre-Sales Technical Support
• Communicate with overseas customers and distributors in English to understand technical requirements and application scenarios.
• Support solution feasibility assessments, product demonstrations, technical presentations, and product selection.
• Prepare English technical proposals, application documentation, and technical attachments for quotations.
• Work closely with international sales teams to identify technical risks and support business development.
• Support the commissioning and delivery of 3D vision-guided robotic applications, including bin picking, positioning and assembly, and machine tending.
• Perform remote troubleshooting and on-site technical support to ensure successful project implementation and customer acceptance.
• Identify and resolve common issues related to 3D vision, point cloud processing, calibration, robot communication, and system integration.
• Track technical issues through resolution and document solutions for future reference.
• Work with mainstream industrial robots to perform basic robot teaching, simple program modifications, and communication debugging.
• Assist with hand-eye calibration, coordinate system alignment, robot positioning, and vision-guided motion integration.
• Collaborate with customers and system integrators to improve application performance and system stability.
• Deliver online and on-site technical training in English for overseas customers and distributors.
• Prepare English user manuals, FAQs, troubleshooting guides, and training materials.
• Contribute to standardized commissioning procedures and application case libraries.
• Collect overseas customer feedback, technical issues, and product enhancement requests.
• Communicate field requirements and troubleshooting findings to China-based R&D and product teams.
• Assist with software updates, product validation, and the implementation of technical improvements.
• Respond to customer technical requests and coordinate remote support across time zones.
• Undertake short-term international travel when required for commissioning, customer training, and critical issue resolution.

Your profile

• 1. Education & Experience
  • Chinese nationality is required.
  • Master's degree or above in Automation, Robotics, Control Engineering, Machine Vision, Mechatronics, Measurement and Control, Electronic Information Engineering, or a related engineering discipline.
  • 2-3 years of relevant hands-on experience in industrial 3D vision, robotic applications, machine vision integration, or automation project implementation.
  • Practical experience in industrial 3D vision-guided robotics projects is strongly preferred.
• 2. Technical Skills
  • Understanding of 3D vision technologies, including structured light, Time-of-Flight (ToF), or stereo vision cameras.
  • Familiarity with hand-eye calibration, 6D pose estimation, point cloud processing, coordinate transformations, and unstructured bin-picking applications.
  • Basic knowledge of industrial communication protocols such as TCP/IP and PROFINET.
  • Familiarity with mainstream industrial robots and the ability to perform basic teaching, simple programming modifications, and debugging.
  • Ability to troubleshoot common issues involving vision systems, robot communication, calibration, and system integration.
• 3. English Communication
  • Fluent English in speaking, listening, reading, and writing.
  • Ability to independently communicate technical requirements, explain solutions, and participate in technical meetings with overseas customers.
  • Ability to prepare technical documentation and deliver customer training in English.
• 4. Personal Attributes
  • Strong hands-on troubleshooting and problem-solving skills.
  • Good communication and cross-cultural collaboration abilities.
  • Willingness to work closely with international sales, customers, distributors, and China-based R&D teams.
  • Willingness to travel internationally for short-term project assignments.

About Us

About Hikrobot

Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions, committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision, Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.