Robotics Field Engineer/Technician, EU

RightHand Robotics, Inc.; Netherlands; On-site; EUR 50,000 - 80,000; Full time

Job summary

RHR HQ seeks a Deployment Engineer to lead the successful implementation of robotic systems in warehouses, fulfillment centers, and logistics facilities. You will work with engineering and go-to-market teams to ensure customer and partner success.

You will deploy automation solutions, configure and test software/hardware, conduct on-site integrations, and serve as the primary customer contact during install and go-live. Expect substantial travel and remote support as needed.

Qualifications

• BS in EE/ME/CS or equivalent; services/deployment experience is a plus.
• Fundamental knowledge of basic programming (Linux and/or Python) is a plus.
• Strong interpersonal skills to learn about local operations and to build relationships with on-the-ground stakeholders.
• Strong organization and time management; handle fluctuating workloads and high-stress situations.
• Mechanical and electrical repair skills; “tinkerer” mindset.
• Excellent written and oral communication skills.
• Comfortable standing for up to 10 hours testing robots.
• Travel can fluctuate 50–100% each month, including international visits.

Responsibilities

• Deploy automation solutions including robots, software, and hardware in customer warehouses and e-commerce facilities.
• Configure, calibrate and test software and hardware for new or updated deployments.
• Conduct on-site integration and test activities (or remote support) and evaluate post-go-live performance metrics.
• Be the primary point of contact for customers in the field during install and go-live.
• Execute field retrofits, upgrades and repairs (or support remotely); work with engineers on troubleshooting field issues.
• Contribute to engineering and business development projects at RHR HQ.
• Support RHR in global tradeshow and marketing efforts, deploying and supporting demo systems.
• Lead and support in-person and remote instruction and training for customers and partners.

Skills

Linux basics

Python basics

Interpersonal skills

Time management

Troubleshooting repair

Communication skills

Travel readiness

Education

BS in EE/ME/CS or equivalent

Tools

PLC programming

Job description

Your primary responsibility will be to lead the successful implementation of our robotic systems

in warehouses, fulfillment centers, and logistics facilities. The expectation is that you are

fast-learning, independent, and can work with our engineering and go-to-market teams to make

our customers and industry partners successful.

You Will:

• Deploy automation solutions including robots, software, and auxiliary hardware in customer warehouses and e-commerce fulfillment centers.
• Configure, calibrate and test software and hardware for new, custom, or updated system deployments
• Conduct on-site integration and test activities (or support these activities remotely) and evaluate post-go-live performance metrics.
• Be the primary point of contact for customers in the field during install and go-live
• Execute field retrofits, upgrades and repairs (or support these remotely); working with our mechanical, electrical, and software engineers on troubleshooting field issues
• Contribute to engineering and business development projects at RHR HQ
• Support RHR in global tradeshow and marketing efforts, deploying and supporting demo systems both directly and remotely, as well as representing RHR in these and other public events
• Lead and support in-person and remote instruction and training for customers, industry partners, and RHR resources

You Have:

• BS in EE/ME/CS or equivalent. Experience in services or deployment engineering positions is a plus
• Fundamental knowledge of basic programming (Linux and/or Python experience is a plus)
• Strong interpersonal skills to learn about local operations and to identify and build relationships with on-the-ground stakeholders such as warehouse managers and IT operators
• Strong organization and time management skills; ability to cope with fluctuating workloads and high-stress situations
• Mechanical and electrical repair skills. Are you a “tinkerer?”
• Excellent written and oral communication skills
• Be comfortable standing for up to 10 hours in one day testing our robots
• Travel can fluctuate between 50-100% each month (can sometimes be lower, and includes international visits to customer sites)

Bonus Skills:

• General understanding of network topologies such as VPNs, firewalls, and routers
• Experience with PLC programming
• Ability to write tools and scripts to automate repetitive tasks
• Experience recording logs and documenting software bug
• Experience with AI- usage and creativity encouraged