Technical Customer Service Specialist

LGMG; Zuid-Holland; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

A dynamic international working enviro

Dynamic international environment

Job summary

LGMG Europe BV seeks a Technical Customer Service Specialist, based at our head office, to manage warranty claims for business customers and provide technical support to regional service managers across Europe.

Responsibilities include first-line warranty support, coordinating repairs, SAP credit requests, and collecting customer feedback for continuous improvement of LGMG equipment. Strong English, technical knowledge, and ERP/Office skills are essential.

Qualifications

• Degree in mechanical and/or electrical engineering for automotive or related industry.
• IPAF certificate is required.
• Experience: 3+ years in the access industry or related field.
• Familiarity with parts inventory handling and shipping (export).

Responsibilities

• First line warranty support to internal and external stakeholders (customers, service managers, sales managers).
• Handle warranty claims and inform customers about status.
• Submit credit requests to SAP in compliance with finance.
• Plan and coordinate repairs for machines in warehouse and procure parts.
• Collect and relay customer feedback to LGMG HQ for product improvement.
• Know local rental market requirements, standards, regulations, and innovations.
• Act as ambassador of the LGMG Brand with integrity and reliability.
• Be the initial contact for customers and coordinate with regional service manager or dealer.

Skills

Technical knowledge

English proficiency

MS Office

ERP systems

Organizational coordination

Teamwork

Communication

Education

Bachelor's in mechanical or electrical engineering

IPAF certificate

Tools

MS Office

ERP software

Job description

Job Title:

Technical Customer Service Specialist

Position Description:

Technical Customer Service Specialist is responsible for business customers' warranty claims of LGMG Europe's t and warranty and technical support to our regional service managers in Europe.

Department:

Service Department.

Service Director LGMG Europe BV.

Based at:

LGMG Europe head office

Key responsibilities and accountabilities:

• First line of warranty support to internal and external stakeholders, including customers, service managers, and sales managers.
• Handling warranty claims from customers and informing customers about the status.
• Submitting credit requests to SAP in compliance with the finance department.
• Plan and coordinate repairs for machines in our warehouse and order the necessary parts.
• Collect and provide feedback from customers towards the LGMG HQ office for improvement of the LGMG Equipment.
• Collect knowledge of the local rental market on requirements, local standards, regulations, and innovations.
• Ambassador of the LGMG Brand. Integrity, trust, and reliability are key.
• First line of contact for customers that contact LGMG and provide direct support of delegate to the regional service manager, LGMG dealer, or service provider.

Goals:

Provide instant support upon request of any customer, quick response, and resolution time in case of support remotely. Build, grow, and maintain a positive and trustworthy relationship with customers and local service managers, LGMG dealers, and service providers.

Knowledge, skills, and abilities:

• High-level technical knowledge of the EN280 standards
• English in speaking and writing on a professional level.
• Skills in the use of Microsoft Office and additional software of ERP Systems.
• Have strong organizational coordination, overall planning, and execution ability.
• Proactive in work, patient and meticulous, a strong sense of responsibility, full of teamwork spirit, good at communication.

Education and experience:

• Degree in mechanical and/or electrical engineering for the automotive industry or related industry.
• Above 3 years' experience in the access industry
• IPAF certificate
• Experience in parts inventory handling and sales, shipping (export)

What We Offer You

• A dynamic international working environment.