EU Warranty & Technical Support Specialist

LGMG

Zuid-Holland

On-site

EUR 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

A dynamic international working enviro

Dynamic international environment

Job summary

LGMG Europe BV seeks a Technical Customer Service Specialist, based at our head office, to manage warranty claims for business customers and provide technical support to regional service managers across Europe.

Responsibilities include first-line warranty support, coordinating repairs, SAP credit requests, and collecting customer feedback for continuous improvement of LGMG equipment. Strong English, technical knowledge, and ERP/Office skills are essential.

Qualifications

Degree in mechanical and/or electrical engineering for automotive or related industry.
IPAF certificate is required.
Experience: 3+ years in the access industry or related field.
Familiarity with parts inventory handling and shipping (export).

Responsibilities

First line warranty support to internal and external stakeholders (customers, service managers, sales managers).
Handle warranty claims and inform customers about status.
Submit credit requests to SAP in compliance with finance.
Plan and coordinate repairs for machines in warehouse and procure parts.
Collect and relay customer feedback to LGMG HQ for product improvement.
Know local rental market requirements, standards, regulations, and innovations.
Act as ambassador of the LGMG Brand with integrity and reliability.
Be the initial contact for customers and coordinate with regional service manager or dealer.