Technical After-Sales Expert for Bikes & E‑Bikes

Winora Group; Amsterdam; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

Accell Group is seeking a hands-on Technical After Sales Specialist (TAS) to provide advanced technical expertise across our bicycle brands. You will support customer service and commercial operations, act as a technical expert for complex cases, and help resolve claims while upholding quality and service KPIs.

You will share knowledge, train colleagues, and work with CSS, TSS, and external partners to ensure high service quality and customer satisfaction.

Qualifications

• Relevant technical or mechanical experience, ideally within bicycles, e-bikes, mobility, or a similar technical product environment.
• Strong technical troubleshooting and problem-solving skills.
• Solid product knowledge and the ability to navigate technical topics across different brands and product ranges.
• Experience supporting, coaching, or training colleagues on technical topics.
• Good communication skills and the ability to explain technical solutions clearly to different audiences.
• A customer-focused mindset with a strong commitment to quality and service.
• Fluency in Dutch and English; German is a plus.
• Technical expertise or previous experience working with Babboe products is a strong advantage.

Responsibilities

• Act as an all-round technical service specialist across Accell's bicycle brands and products.
• Handle technical claims and ensure they are managed in line with company standards and KPIs.
• Take ownership of complex technical escalations and provide expert troubleshooting and recommendations.
• Assess technical issues, validate proposed solutions, and help determine the appropriate course of action.
• Support and train Customer Service Specialists (CSS) and external partners in resolving technical cases.
• Share technical and product knowledge to strengthen expertise within the wider customer service organization.
• Support Technical Service Specialists (TSS) when additional technical expertise is required.
• Work closely with internal stakeholders to ensure high service quality and customer satisfaction.

Skills

Mechanical expertise

Customer focus

Communication skills

Dutch language

English language

Job description

Accell Group is seeking a hands-on Technical After Sales Specialist (TAS) to provide advanced technical expertise across our bicycle brands. You will support customer service and commercial operations, act as a technical expert for complex cases, and help resolve claims while upholding quality and service KPIs.

You will share knowledge, train colleagues, and work with CSS, TSS, and external partners to ensure high service quality and customer satisfaction.