Technical After Sales Support Babboe

Winora Group; Amsterdam; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

Accell Group is seeking a hands-on Technical After Sales Specialist (TAS) to provide advanced technical expertise across our bicycle brands. You will support customer service and commercial operations, act as a technical expert for complex cases, and help resolve claims while upholding quality and service KPIs.

You will share knowledge, train colleagues, and work with CSS, TSS, and external partners to ensure high service quality and customer satisfaction.

Qualifications

• Relevant technical or mechanical experience, ideally within bicycles, e-bikes, mobility, or a similar technical product environment.
• Strong technical troubleshooting and problem-solving skills.
• Solid product knowledge and the ability to navigate technical topics across different brands and product ranges.
• Experience supporting, coaching, or training colleagues on technical topics.
• Good communication skills and the ability to explain technical solutions clearly to different audiences.
• A customer-focused mindset with a strong commitment to quality and service.
• Fluency in Dutch and English; German is a plus.
• Technical expertise or previous experience working with Babboe products is a strong advantage.

Responsibilities

• Act as an all-round technical service specialist across Accell's bicycle brands and products.
• Handle technical claims and ensure they are managed in line with company standards and KPIs.
• Take ownership of complex technical escalations and provide expert troubleshooting and recommendations.
• Assess technical issues, validate proposed solutions, and help determine the appropriate course of action.
• Support and train Customer Service Specialists (CSS) and external partners in resolving technical cases.
• Share technical and product knowledge to strengthen expertise within the wider customer service organization.
• Support Technical Service Specialists (TSS) when additional technical expertise is required.
• Work closely with internal stakeholders to ensure high service quality and customer satisfaction.

Skills

Mechanical expertise

Customer focus

Communication skills

Dutch language

English language

Job description

Technical After Sales Specialist (TAS) Location: Netherlands Employment type: Full-time Reporting to: Customer Care Manager Start date: 1 August Languages: Dutch and English required; German is a plus Specific expertise: Experience with or strong technical knowledge of Babboe products is a strong plus

At Accell, we’re not just building bikes – we’re creating experiences that move the world forward. Our mission? To craft the joy of cycling. Our ambition? Riding together to win. We’re a team that believes in: Taking ownership: We deliver on our promises, continuously learn and improve, and take initiative with follow-through. One Team: We value transparent feedback, respect everyone’s input, and celebrate success together. Passion and Quality: We put our customers first, never compromise on quality or safety, and always go the extra mile.

What’s the job all about?

As a Technical After Sales Specialist (TAS), you will provide advanced technical expertise to support our customer service and commercial operations across our bicycle brands and products. You will act as a technical expert for complex cases, supporting the resolution of technical claims and escalations while ensuring solutions meet Accell's quality standards and service KPIs. With your strong product knowledge and hands‑on technical mindset, you will help colleagues navigate challenging technical issues and identify the right solutions for our customers. You will work closely with Customer Service Specialists (CSS), Technical Service Specialists (TSS), and external partners. An important part of your role will be sharing your expertise, providing technical guidance, and training others to strengthen technical knowledge across the wider service organization.

What will your day-to-day responsibilities involve?

• Act as an all‑round technical service specialist across Accell's bicycle brands and products.
• Handle technical claims and ensure they are managed in line with company standards and KPIs.
• Take ownership of complex technical escalations and provide expert troubleshooting and recommendations.
• Assess technical issues, validate proposed solutions, and help determine the appropriate course of action.
• Support and train Customer Service Specialists (CSS) and external partners in resolving technical cases.
• Share technical and product knowledge to strengthen expertise within the wider customer service organization.
• Support Technical Service Specialists (TSS) when additional technical expertise is required.
• Work closely with internal stakeholders to ensure high service quality and customer satisfaction.

Who are we looking for?

We’re looking for a hands‑on technical professional who combines strong mechanical expertise with a customer‑focused mindset. You enjoy solving complex technical problems, sharing your knowledge with others, and working across different products and brands.

Relevant technical or mechanical experience, ideally within bicycles, e‑bikes, mobility, or a similar technical product environment.

Strong technical troubleshooting and problem-solving skills.

Solid product knowledge and the ability to navigate technical topics across different brands and product ranges.

Experience supporting, coaching, or training colleagues on technical topics.

Good communication skills and the ability to explain technical solutions clearly to different audiences.

A customer‑focused mindset with a strong commitment to quality and service.

Fluency in Dutch and English; German is a plus.

Technical expertise or previous experience working with Babboe products is a strong advantage.

What will be the benefits if you join us?

At Accell, we aim to support our employees both professionally and personally.

Our benefits package is designed to meet local standards and may vary depending on your role, responsibilities, and country of employment.

Specific details will be provided during the recruitment process.

About Us

Accell Group manufactures and sells bicycles, bike parts, and accessories. We are the European market leader in e‑bikes and the second largest in bike parts and accessories, with many leading European bicycle brands under one roof. Well‑known bicycle brands in our portfolio include Haibike, Winora, Ghost, Batavus, Koga, Lapierre, Raleigh, Sparta, Babboe, and Carqon. XLC is our brand for bike parts and accessories. At Accell Group, we believe in creating innovative solutions to meet the ever‑evolving needs of our valued customers.

As a leading player in e‑bikes and the second‑largest provider of bicycle parts and accessories, our commitment to excellence is reflected in everything we do. We foster an inclusive and diverse workplace where talent from all backgrounds is valued and supported. Our global team of approximately 3,000 employees across 18 countries works together to deliver premier products and services to clients in more than 80 countries worldwide. At Accell Group, our culture is driven by innovation, teamwork, and respect, offering challenging and rewarding opportunities for everyone who joins us.

At Accell Group, our work experience is defined by what makes us unique: our culture, core values, and commitment to sustainability, alongside our collaborative spirit and recognition programs. Above all, it’s our people who truly set us apart. Our employees embody qualities such as diligence, curiosity, trustworthiness, humility, and integrity. They prioritize the collective success of the team, actively seek opportunities to collaborate and innovate, and contribute to making Accell Group a leading workplace. Together, we create an environment where everyone can thrive and make a meaningful impact.