Technical Advisor - Video Surveillance and Intrusion Security (Breda)

SmartSD; Breda; Remote; EUR 32,000 - 42,000; Full time

Benefits offered by this job

13th-month bonus

ATV/ADV days off

Additional benefits

Open and informal environment

Job summary

SmartSD, based in Breda, is seeking a dedicated customer support advocate to advise customers on intrusion detection and video surveillance solutions. You’ll handle technical inquiries by phone, support Sales Managers with questions, and share market insights with the team.

Ideal candidates are motivated, eager to learn, and fluent in Dutch and English, with basic networking knowledge and a customer-focused mindset.

Qualifications

• Motivated and team-oriented with a focus on improving customer support quality.
• Keen to learn, curious about new technologies through supplier training and colleague knowledge sharing.
• Basic knowledge of computer networks.
• Strong verbal and written communication in Dutch and English.
• Customer-focused with empathy to provide the best solutions.

Responsibilities

• Advise, assist and guide customers to resolve technical issues, primarily by phone.
• Support Sales Managers by answering customers' technical questions.
• Share information and insights on new market trends and developments.

Skills

Customer support

Technical knowledge

Dutch language

English language

Phone support

Surveillance tech

Job description

Do you enjoy tackling technical challenges and excel at advising customers and recommending suitable solutions? We would love to meet you and tell you more about our company, our ambitions and the role you could play in our continued growth.

Tasks and responsibilities

In this varied and independent role, you will be responsible for advising and supporting customers, as well as sharing information and expertise in the fields of intrusion detection and video surveillance. Your main responsibilities will include:

• Advising, assisting and guiding customers in resolving technical issues, particularly over the phone.
• Supporting the Sales Managers by helping them address customers’ technical questions.
• Sharing information and knowledge about new market trends and developments.

What are we looking for?

• Above all, you are motivated and enjoy working as part of a team to continuously improve the quality of our customer support.
• You are eager to learn, curious and enthusiastic about discovering new technologies. Through training provided by our suppliers and knowledge-sharing with your colleagues, you are keen to deepen your technical knowledge of brands such as Dahua, Hikvision and Ajax in the fields of intrusion detection, video surveillance and video intercom systems.
• You have basic technical knowledge of computer networks.
• You have good communication skills, both spoken and written, in Dutch and English.
• You are customer-focused and quality-oriented, with strong empathy and the ability to understand customers’ needs and provide the most appropriate solutions.

What do we offer?

We offer a varied, full-time position within an international company with a strong market position, operating in a dynamic environment. You can expect a competitive salary and an attractive benefits package.

At SmartSD, we place great importance on the well-being of our employees and want everyone to enjoy coming to work, both now and in the future. Our offer includes:

• A competitive salary with a 13th-month bonus.
• Additional days off through the Dutch working-time reduction scheme (ATV/ADV).
• Additional employment benefits.
• An open and informal working environment.

Who are we?

SmartSD is a leading distributor specialising in video surveillance, access control, and intrusion and fire detection systems.

We operate across the Netherlands, Belgium, France, Spain and Portugal. At our headquarters in Breda, approximately 80 colleagues work together across various departments. In total, our organisation has more than 200 employees who make a difference through their commitment and expertise.