Technical Account Manager: Data Center Solutions & Growth

Support Revolution; Netherlands; Remote; EUR 70,000 - 100,000; Full time

Job summary

Supermicro is seeking a Technical Account Manager (TAM) to support post-sales service customers across EMEA and act as the main technical escalation contact. The role focuses on growing services, enabling partners, and ensuring high-quality delivery of data center solutions.

You will manage relationships, provide expert technical support, onboard customers, and identify opportunities for account growth while collaborating with sales, engineering, and product teams to advocate for customer needs

Qualifications

• Degree in Computer Science, Engineering or with equivalent experiences.
• English is required, other languages are welcome.
• Minimum of 5 years of experience in the IT industry, working with partners and sales.

Responsibilities

• Build and maintain relationships with key stakeholders within assigned customer accounts and act as the primary point of contact for all technical and service-related inquiries.
• Provide expert-level technical support, troubleshoot issues, and escalate complex problems to internal teams as needed.
• Assist with customer onboarding, including training users on the proper use of our product/service and ensuring a smooth transition.
• Identify opportunities for account growth within existing customer base, collaborating with sales to expand product adoption and upselling.
• Advocate for the voice of the customer within the company, feeding back to product development and engineering.
• Track KPIs related to customer satisfaction, retention, and service delivery; prepare regular performance reports.
• Maintain proactive communication with customers about product developments, best practices, and industry news.
• Collaborate with internal teams including sales, engineering, product management, and customer success for a seamless experience.
• Contribute to the development and maintenance of technical documentation, knowledge bases, and FAQs.

Skills

Relationship Management

Technical Troubleshooting

Training & Onboarding

Account Growth

Customer Advocacy

Performance Monitoring

Proactive Communication

Collaboration

Documentation

Education

Degree in Computer Science, Engineering or equivalent

Tools

Linux

Windows OS

Networking

Storage

Job description

Supermicro is seeking a Technical Account Manager (TAM) to support post-sales service customers across EMEA and act as the main technical escalation contact. The role focuses on growing services, enabling partners, and ensuring high-quality delivery of data center solutions.

You will manage relationships, provide expert technical support, onboard customers, and identify opportunities for account growth while collaborating with sales, engineering, and product teams to advocate for customer needs