Global IT Solutions Manager

Support Revolution; Netherlands; Remote; EUR 85,000 - 120,000; Full time

Job summary

Supermicro is seeking a Solution Manager responsible for solutions revenue and customer retention with a global collaboration mindset. Organize technical resources to address customer needs proactively and work with internal partners and product management to resolve challenges.

You will coordinate remote country activities, onboard new customers, and support partners in EMEA by reviewing servicing performance and handling RFPs. Flexibly travel as required.

Qualifications

• Degree in Computer Science, Engineering or equivalent experience.
• 5+ years in IT with partners and sales.
• Experience with IT Enterprise Infrastructure services (Linux, Windows OS, Network, Storage) and Data Center Operations.
• Strong interpersonal, project management, collaboration, and communication skills.
• Willingness to travel for partner and customer engagements.

Responsibilities

• Coordinate activities in remote countries to ensure proper customer services.
• Prepare and monitor coverage of the team to execute tasks.
• Work with cross-functional teams and partners on customer-facing capacity, including issue resolution and regular contact points.
• Onboard new customers.
• Establish rapport with customers' contacts and decision-makers to ensure quality of service delivery.
• Support partners in EMEA with servicing performance and help with RFPs.
• Propose and promote new service solutions with a Quality of Service mindset.
• Identify opportunities or gaps and provide feedback for product, services, and rack integration improvements.

Skills

Solution management

Customer engagement

Project management

Cross-functional collaboration

English proficiency

Education

Bachelor's degree in CS/Engineering

Tools

ITIL

Job description

Supermicro is seeking a Solution Manager responsible for solutions revenue and customer retention with a global collaboration mindset. Organize technical resources to address customer needs proactively and work with internal partners and product management to resolve challenges.

You will coordinate remote country activities, onboard new customers, and support partners in EMEA by reviewing servicing performance and handling RFPs. Flexibly travel as required.