We are seeking Dutch Customer Support Guides

Cross Border Talents; Amsterdam; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Relocation package

Full paid training

Opportunities for internal growth

Modern office environment

Job summary

Cross Border Talents is seeking Customer Support Guides (CSG) to assist Dutch-speaking customers for a leading travel platform in Athens. This role involves handling bookings, customer inquiries, and complaints while maintaining high service standards.

The ideal candidate is fluent in Dutch and proficient in English. You will enjoy a comprehensive relocation package, competitive salary, and modern office facilities in Athens. Join us for an opportunity to grow in a multicultural work environment.

Qualifications

• Fluency in Dutch (written and spoken).
• Strong English skills for training and internal communication.
• Previous customer service experience is a plus.

Responsibilities

• Support Dutch-speaking customers via phone, email, and chat.
• Assist with bookings, modifications, and cancellations.
• Maintain accurate documentation of customer interactions.

Skills

Fluency in Dutch

Strong English skills

Excellent communication

Problem-solving abilities

Customer-first mindset

Attention to detail

Job description

Are you a fluent Dutch speaker looking to take your career abroad and work with one of the worlds leading travel and accommodation platforms? We are seeking Customer Support Guides (CSG) to join a large, international team in Athens.

Key Responsibilities

• Support Dutch-speaking customers via phone, email, and chat
• Assist with bookings, modifications, cancellations, and general platform navigation
• Provide customer-focused, clear, and solution-oriented communication
• Handle customer complaints and elevate complex cases when necessary
• Maintain accurate documentation of customer interactions
• Follow internal processes, KPIs, and quality standards
• Collaborate with team members to ensure smooth customer journeys
• Contribute ideas for improving the customer support process

Requirements

• Fluency in Dutch (written and spoken)
• Strong English skills for training and internal communication
• Excellent communication and problem‑solving abilities
• Customer‑first mindset with a calm and positive attitude
• Ability to adapt to new tools and fast‑paced environments
• Previous customer service experience is a plus but not required
• Strong attention to detail and reliability

What We Offer

• A chance to relocate to Greece and build an international career
• Competitive salary + performance incentives
• Relocation package: flight reimbursement and housing assistance
• Full paid training tailored to the Booking platform
• Multicultural work environment with a supportive team
• Opportunities for internal growth (quality, training, team leader, etc.)
• Modern offices in the center of Athens
• Stable long-term employment