Support Engineer – Sports Tech & Real‑Time Data (Hybrid, Amsterdam)

GlassCourt Technology; Amsterdam; Hybrid; EUR 48,000 - 72,000; Full time

Benefits offered by this job

30 days paid annual leave

Paid parental leave

Job summary

ASB GlassFloor is hiring a Support Engineer to join the CORE Product Team in Amsterdam. You will own and improve internal and customer support workflows, diagnose technical issues, and collaborate with multiple teams to ensure rapid, reliable resolutions.

Ideal candidates have 3+ years in technical roles, strong API knowledge, and comfort working in an Agile environment. English fluency is required; Dutch/German are a plus.

Qualifications

• 3+ years in a technical support, systems, or engineering role.
• Strong API knowledge and architectural mindset.
• Experience working in Agile environments and rapid iteration.

Responsibilities

• Own and manage standard operating procedures for internal and customer support workflows.
• Troubleshoot and resolve customer technical issues with cross-functional collaboration.
• Act as primary contact for critical incident escalations and resolutions.
• Communicate with cross-functional teams in a timely manner.
• Contribute to post-incident reviews and long-term improvements.
• Travel within Europe and the USA for onsite work may be required.

Skills

Technical leadership

API knowledge

Agile environment

English communication

Documentation

Relocation eligible

Cross-functional collaboration

Job description

ASB GlassFloor is hiring a Support Engineer to join the CORE Product Team in Amsterdam. You will own and improve internal and customer support workflows, diagnose technical issues, and collaborate with multiple teams to ensure rapid, reliable resolutions.

Ideal candidates have 3+ years in technical roles, strong API knowledge, and comfort working in an Agile environment. English fluency is required; Dutch/German are a plus.