Support Engineer - EMEA (m/f/d)

GlassCourt Technology; Amsterdam; Hybrid; EUR 48,000 - 72,000; Full time

Benefits offered by this job

30 days paid annual leave

Paid parental leave

Job summary

ASB GlassFloor is hiring a Support Engineer to join the CORE Product Team in Amsterdam. You will own and improve internal and customer support workflows, diagnose technical issues, and collaborate with multiple teams to ensure rapid, reliable resolutions.

Ideal candidates have 3+ years in technical roles, strong API knowledge, and comfort working in an Agile environment. English fluency is required; Dutch/German are a plus.

Qualifications

• 3+ years in a technical support, systems, or engineering role.
• Strong API knowledge and architectural mindset.
• Experience working in Agile environments and rapid iteration.

Responsibilities

• Own and manage standard operating procedures for internal and customer support workflows.
• Troubleshoot and resolve customer technical issues with cross-functional collaboration.
• Act as primary contact for critical incident escalations and resolutions.
• Communicate with cross-functional teams in a timely manner.
• Contribute to post-incident reviews and long-term improvements.
• Travel within Europe and the USA for onsite work may be required.

Skills

Technical leadership

API knowledge

Agile environment

English communication

Documentation

Relocation eligible

Cross-functional collaboration

Job description

At ASB GlassFloor we are proud to have developed the most advanced indoor sports and event flooring product; a fully professional grade sports surface with integrated LED, which provides an incredibly exciting new playing field for professional sports, entertainment and even education.

At the heart of this innovation lies GlassCourt OS (GCOS) – an interactive software solution that acts as a central hub to process real-time data and display visually stunning content on LED court hardware. The platform supports professional coaching through player tracking and with real-time feedback, as well as sponsorship and marketing activations, live broadcasts, and immersive sport event experiences.

Since launching in 2023, and with the support of leading sports institutions such as FIBA, EuroLeague and the NBA, ASB GlassFloor have hosted the FIBA U19 Women’s World Cup, NBA All‑Star Weekend and FIBA Champions League Final Four, as well as having permanent courts at FC Bayern Munich Basketball, Panathinaikos A.O. in Athens, and the ASB x NBA Athlete Lab in Orlando, Florida.

This hybrid role is hired out of Amsterdam, the Netherlands, suitable for candidates within a commutable distance of central Amsterdam.

What you’ll do

The Support Engineer is a member of the CORE Product Team and plays a crucial role in providing advanced technical support and product expertise to both our customers and internal users.

• Own and manage standard operating procedures for internal and customer support workflows
• Own, troubleshoot, and resolve customer technical issues using collaboration, troubleshooting best practices, root cause analysis, and transparency across teams
• Influence customers and/or local partners to follow best practices and work directly with them to troubleshoot and identify solutions
• Act as the primary point of contact for critical incident escalations and resolutions
• Communicate with cross-functional teams effectively in a timely manner
• Contribute to, post-incident reviews, and long-term preventative improvements
• Bring experience and new trends to guide team tactics, and contribute to continuous improvement initiatives
• Participate in a rotating schedule that may include weekends, public holidays, and out-of-hours support
• Travel within Europe and the USA for onsite work may be required

What you’ll bring

• Professional experience (ideally 3+ years) in a technical support, systems, or engineering role
• Strong technical leadership skills with an architectural mindset and solid API knowledge
• Comfortable working in an agile environment, balancing rapid iteration with reliability
• User-led approach: proven experience designing for sports coaches, athletes and fans
• Quick, balanced and informed decision making with rock-solid reliability (sports events don’t get a second take)
• Adaptable interpersonal skills, with excellent verbal and written communication in English, and a strong focus on clear documentation
• Fluency in English is required; Dutch and/or German is a plus but not essential
• Legally permitted to work in the Netherlands, or willing to relocate.

What We Offer

• Inside Professional Sports: Access to international professional sport, sporting events and personalities.
• Real flexibility: you have the choice to work hybrid or in the office full-time with the freedom of flexible working hours to structure your day fitting your needs.
• High impact from day one: your work will directly influence the product, customers, and how we operate as a company.
• Open communication: your voice matters and your contributions are visible.
• Collaborative and supportive team: you will work alongside driven, ambitious people who care about building great products, without layers of management.
• Purpose driven work: you’ll be joining at a formative stage to shape the future of indoor sports, performance technology, and fan engagement.
• 30 days paid annual leave
• Paid parental leave: irrespective of parenting role