Connectivity Platform Support Engineer

Gigs, Inc.; Amsterdam; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Stock options

Home office stipend

Learning budget

Free phone and international data plan

Job summary

Gigs, Inc. in Amsterdam is seeking a Technical Support Engineer to be the technical anchor of our support operations. You will own a healthy queue and ensure smooth operation for business customers and end-users.

You will navigate API logs, diagnose connectivity issues, and translate root causes into clear guidance for customers while feeding insights back to Product and Engineering teams. This role supports hybrid work with occasional travel to hubs.

Qualifications

• Experience using Postman to debug APIs.
• Solid understanding of REST, Webhooks, and request tracing.
• Strong communication skills with a technical background.

Responsibilities

• Drive technical resolution by deconstructing provisioning and API failures.
• Troubleshoot connectivity issues including network-related incidents.
• Mentor and unblock Tier 1 support for escalated tickets.

Skills

Postman

REST APIs

Webhooks

Communication

Troubleshooting

Queue ownership

Job description

Gigs, Inc. in Amsterdam is seeking a Technical Support Engineer to be the technical anchor of our support operations. You will own a healthy queue and ensure smooth operation for business customers and end-users.

You will navigate API logs, diagnose connectivity issues, and translate root causes into clear guidance for customers while feeding insights back to Product and Engineering teams. This role supports hybrid work with occasional travel to hubs.