Support Engineer

ASSA ABLOY Group; Wijchen; On-site; EUR 28,000 - 42,000; Full time

Job summary

Kadex Care Home Automation, part of the ASSA ABLOY Group, is seeking a Support Employee with an administrative focus in Wijchen. You will register and process support requests in the ticket system, monitor progress, and keep partners informed, ensuring clear file formation.

You’ll work in a growing software environment with opportunities to improve processes, communicate with customers in English and Dutch, and contribute to service quality in healthcare technology.

Qualifications

• You work in a structured way and keep an easy overview.
• You are a strong communicator and customer-oriented.
• You are accurate and administratively skilled.
• You have MBO+/HBO working and thinking level.
• Experience with CRM or ticketing systems is an advantage.
• Affinity with IT/software and fluency in English and Dutch are required.

Responsibilities

• Register and process support requests in the ticket system.
• Monitor progress and ensure SLA agreements are met.
• Maintain contact with partners about report status.
• Send tickets to the right colleagues and follow up.
• Ensure complete and clear file formation.
• Suggest process and workflow improvements.
• Identify trends and recurring issues.

Skills

Structured working

Strong communication

Customer oriented

Administrative skills

IT/software affinity

Education

MBO+/HBO level

Tools

CRM

Ticketing systems

Job description

Full-time position | pivot in the service team –

Support Employee (administrative focus)

Kadex Care Home Automation (part of the Assa Abloy group)

Location: Wijchen, The Netherlands

About Kadex

Kadex develops safety-oriented solutions for the healthcare sector. Our technology is widely used in nursing homes, care for the disabled, mental health institutions and hospitals. Kadex Care Home Automation provides smart home automation solutions for the healthcare sector and is part of the global Assa Abloy family. We combine technological strength with customer-oriented services and strive for sustainable growth. At Kadex, we are working towards a future where care and comfort technology work together seamlessly.

The position

As a Support Employee with an administrative focus, you are the linchpin in the support process. You ensure that questions and reports from partners are processed in a structured and efficient way.

Your tasks:

• You register and process support requests in the ticket system
• You monitor progress and ensure that SLA agreements are met
• You maintain contact with partners about the status of their reports
• You send tickets to the right colleagues and follow them up
• You ensure complete and clear file formation
• You think along about improvements in processes and working methods
• You identify trends and recurring issues

Who are you?

• You work in a structured way and keep an easy overview
• You are a strong communicator and customer-oriented
• You are accurate and administratively skilled
• You have MBO+/HBO working and thinking level
• You have experience with CRM or ticketing systems (advantage)
• You have an affinity with IT/software
• You speak and write fluent English and Dutch

What do we offer you?

• A varied position within a growing software company
• Informal working atmosphere with short lines of communication
• Plenty of room for own initiative and improvement
• Competitive salary and good working conditions
• Opportunity to develop yourself further

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.