Support Engineer — Admin & IT Tickets (Healthcare Tech)

FocusCura; Netherlands; Remote; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Informal atmosphere

Room for initiative

Competitive salary

Development opportunities

Job summary

Kadex Care Home Automation, part of the Assa Abloy family, is seeking a Support Employee with an administrative focus in Wijchen, The Netherlands. You will be the linchpin in the support process, processing partner questions and reports in a structured, efficient way.

You will register requests in the ticket system, monitor progress to meet SLA, and maintain clear communication with partners. A structured, customer‑oriented, and accurate approach with IT affinity is essential.

Qualifications

• Work in a structured way and keep an easy overview.
• Strong communicator and customer oriented.
• Accurate and administratively skilled.
• MBO+/HBO working and thinking level.
• Experience with CRM or ticketing systems preferred.
• Affinity with IT/software.
• Fluent English and Dutch spoken and written.

Responsibilities

• Register and process support requests in the ticket system.
• Monitor progress and ensure SLA agreements are met.
• Maintain contact with partners about the status of their reports.
• Send tickets to the right colleagues and follow them up.
• Ensure complete and clear file formation.
• Think along about improvements in processes and working methods.
• Identify trends and recurring issues.

Skills

Structured work approach

Strong communication

Customer oriented

Fluent English and Dutch

Education

MBO+/HBO level

Tools

CRM

Ticketing systems

Job description

Kadex Care Home Automation, part of the Assa Abloy family, is seeking a Support Employee with an administrative focus in Wijchen, The Netherlands. You will be the linchpin in the support process, processing partner questions and reports in a structured, efficient way.

You will register requests in the ticket system, monitor progress to meet SLA, and maintain clear communication with partners. A structured, customer‑oriented, and accurate approach with IT affinity is essential.