Support Engineer

ASSA ABLOY Entrance Systems Nederland; Woezikrot; Hybrid; EUR 36,000 - 60,000; Full time

Benefits offered by this job

Hybrid working model

1 day from home

Competitive salary

Job summary

Kadex Care Home Automation is seeking a technically oriented Support Employee/Engineer to analyze and solve complex IT and software issues for our partners in the care sector. You will troubleshoot software, configurations and integrations, reproduce bugs, and document findings for the development team.

You will work with our development and product teams in a hybrid setup and enjoy room to grow your technical knowledge while helping partners optimize use of our software.

Qualifications

• Strong analytical skills and solution-oriented mindset.
• Technically skilled with IT environments and software support experience.
• Experience with APIs, databases or integrations.
• Ability to explain technical information clearly to partners.
• Fluent in Dutch and English, both written and spoken.
• HBO-level education or equivalent in IT.
• Willingness to learn and grow in a hybrid work setup.

Responsibilities

• Analyze and solve technical support questions for partners.
• Troubleshoot issues within software, configurations and integrations.
• Support partners with implementations and integrations.
• Reproduce and document bugs for the development team.
• Read and analyze logs and error messages to identify root causes.
• Advise partners on optimal use of our software.

Skills

Analytical thinking

Technical troubleshooting

IT support experience

APIs & integrations

Clear communication

Dutch language

English language

Education

HBO-level IT

Job description

Technical pillar in the service team

Kadex Care Home Automation develops safety-oriented solutions for the healthcare sector. Our technology is widely used in nursing homes, care for the disabled, mental health institutions and hospitals.

The position

As a technically oriented Support Employee/Engineer, you are responsible for analyzing and solving complex issues of our partners.

Your tasks:

• You analyze and solve technical support questions
• You troubleshoot issues within software, configurations and links
• You support partners with implementations and integrations
• You reproduce and document bugs for the development team
• You read and analyze logs and error messages
• You advise partners on optimal use of our software
• You contribute to technical documentation and knowledge sharing
• You think along with us about structural improvements to our solutions

Who are you?

• You have strong analytical skills
• You are technically skilled and solution-oriented
• You have HBO working and thinking level, preferably in IT
• You have experience with software support or IT environments
• You have knowledge of, for example, APIs, databases or integrations
• You can explain technical information clearly
• You speak and write fluent Dutch and English

What do we offer you?

• Working with innovative software solutions
• Plenty of room to further develop your technical knowledge
• Direct collaboration with development and product teams
• Informal, professional working environment
• Hybrid working model available with the possibility to work 1 day from home
• Competitive salary and good working conditions

About ASSA ABLOY as an employer

As an employer, ASSA ABLOY values results, not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions, supported by regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.