SUPPORT ENGINEER

Sceptr; Utrecht; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Coaching & growth

Pension plan

Holiday bonus 8.33%

Vacation days 24

Laptop provided

Company phone

Job summary

Sceptr in Utrecht is seeking a proactive Support Engineer to join our Managed Services team. You will provide ongoing support and maintenance for our SaaS services, troubleshoot complex issues, and serve as the primary contact for partners and clients.

In this role, you will collaborate with DevOps and R&D to enhance our monitoring and security capabilities across large-scale environments. A hybrid work arrangement and local presence in the Netherlands are preferred.

Qualifications

• Experience in supporting complex network environments and ITIL processes.
• Strong Linux system administration knowledge.
• Ability to collaborate with DevOps and R&D teams to improve services.
• Excellent problem-solving and customer-focused mindset.
• Proficiency in Dutch and English with clear communication.
• Based in the Netherlands.

Responsibilities

• Provide top-notch support and maintenance for Sceptr’s services.
• Troubleshoot issues, manage system changes, and be the primary contact for partners and clients.
• Monitor and secure customer networks using cutting-edge tools as a managed service.
• Collaborate with DevOps and R&D to enhance our SaaS environment.
• Work remotely in complex, large-scale customer environments.

Skills

Network administration

ITIL processes

Linux administration

DevOps collaboration

Customer focus

Dutch language

English language

Willingness to learn

Job description

Elevate Your Career as a Support Engineer with Sceptr

We’re expanding our Managed Services team and looking for a proactive Support Engineer to join our Utrecht office. If you’re passionate about Network and System Administration and thrive in a dynamic environment, this role is for you.

Who We Are

SCEPTR is an innovative leader in network monitoring software and Managed Services. We empower enterprises by optimizing their IT and network performance. Committed to your growth, we offer a flexible and supportive workplace where your skills can truly shine.

Your Impact

• Provide top-notch support and maintenance for SCEPTR’s services.


• Troubleshoot issues, manage system changes, and serve as the primary contact for partners and clients.


• Leverage cutting-edge tools to monitor and secure customer networks as a managed service.


• Collaborate with DevOps and R&D to enhance our SaaS environment.


• Work remotely in complex, large-scale customer environments

What You'll Need

• Experience in supporting complex network environments and knowledge of ITIL processes.


• Strong background in networking and Linux system administration.


• Ability to work closely with DevOps teams to automate and optimize services.


• Excellent problem-solving skills with a focus on customer satisfaction.


• Proficiency in Dutch and English, with strong communication skills.


• Eagerness to learn and grow in the fields of DevOps and networking.


• You live in the Netherlands

What We Offer

• A flexible and dynamic work environment (hybrid).


• Opportunities for professional growth with personalized coaching.


• A culture that values initiative and innovation.


• Competitive compensation and benefits:
  
  
  
  • 12-month contract with a path to permanent employment.
  
  
  • Comprehensive pension plan.
  
  
  • 8.33% holiday bonus.
  
  
  • 24 vacation days.
  
  
  • Laptop and company phone.
  
  
  
  

Ready to Grow with Us?

Sceptr is where you can truly develop your talents.