IT Support

Rise Technical; Nederland; On-site; EUR 42,000 - 62,000; Full time

Job summary

Rise Technical is seeking an experienced Support Engineer for a leading IT service management company. The role focuses on automation, incident resolution and knowledge management, with English fluency and Dutch learning in scope.

You'll work on scripting-based automation for device provisioning and software deployment, troubleshoot IT incidents, and develop SOPs and knowledge articles. Collaboration with network teams ensures secure, compliant endpoint connectivity across the organization.

Qualifications

• Experience in Windows, Linux and macOS administration.
• ITIL Foundation certification is preferred.
• Clear communication is essential; fluent English and conversational Dutch.
• Experience troubleshooting networks or IT incidents.
• Currently taking a Dutch language course.

Responsibilities

• Implement scripting and tool-based automation for device provisioning, user lifecycle, and software deployment.
• Troubleshoot and resolve IT incidents.
• Develop knowledge articles and SOPs.
• Ensure all endpoint assets are recorded, managed, maintained and compliant.
• Collaborate with network teams to ensure secure endpoint connectivity.

Skills

Windows administration

Linux administration

MAC administration

Scripting

APIs

Network troubleshooting

ITIL Foundation

English proficiency

Dutch learning

Job description

Excellent opportunity for an experienced Support Engineer to join a leading company in IT service management that actively promotes the development and growth of your skillset.

This company is a global leader in IT Service Management, driving digital transformation by connecting people, processes and technology. They provide tailored end-to-end Enterprise Service Management solutions, optimising the innovation, efficiency, and scalability of IT services. This company is helping businesses across the globe adopt excellent practice frameworks and achieve sustainable IT excellence.

The ideal candidate with have a technical foundation in Windows, Linux & MAC administration, as well as proven quality of service. You will have experience in network troubleshooting and are ITIL Foundation certified. Clear communication is essential, as well as fluency in English and conversational proficiency in Dutch.

This is a fantastic opportunity to join a company that actively promotes the learning and development of its employees,

The Role:

• Implement scripting/tool-based automation for repetitive tasks (device provisioning, user lifecycle, and software deployment)
• Troubleshoot and resolve IT incidents
• Develop knowledge articles and SOPs
• Ensure all endpoint assets are accurately recorded, managed, maintained, and compliant
• Collaborate with network teams to ensure secure and consistent endpoint connectivity

The Person:

• Technical foundation in Windows, Linux & MAC administration
• Skilled with scripting, deployment tools and APIs
• Experience performing basic network troubleshooting
• Currently taking a Dutch learning course
• Fluent proficiency in English

Reference Number: 266681

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.