Support Engineer

vidaXL; Venlo; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

25 vacation days

Non-contributory pension

Travel allowance

Remote work allowance

Job summary

vidaXL in Venlo is looking for a Support Engineer to provide on-site and remote IT support at various locations. You will ensure all IT equipment functions smoothly, supporting employees with their laptops, printers, and other peripherals.

The ideal candidate has hands-on IT support experience, strong troubleshooting and communication skills, and fluency in Dutch. Benefits include 25 vacation days, pension plan, and travel allowances.

Qualifications

• Hands-on IT support experience in a user-facing environment.
• Experience with ticketing systems and Microsoft technologies is a plus.
• Willingness to travel occasionally between locations.
• Driving License required.

Responsibilities

• Provide on-site and remote IT support for employees.
• Set up and maintain user workplaces and devices.
• Support connectivity issues (Wi-Fi, VPN, network access).
• Handle service desk tickets and document solutions.
• Maintain hardware inventory and prepare devices for reuse.

Skills

IT support experience

Troubleshooting skills

Communication skills

Customer focus

Fluency in Dutch

Tools

Jira

Microsoft 365

Job description

As a Support Engineer, you are the first point of contact for on-site IT support. You ensure that employee workplaces, laptops, printers, mobile phones, and general connectivity function smoothly across our office and retail locations. This role focuses on end-user IT support, not core infrastructure management.

You will:

• Provide on-site and remote IT support for employees (laptops, printers, phones, peripherals);
• Set up, move, and maintain user workplaces (docking stations, monitors, keyboards, etc.);
• Support basic connectivity issues (Wi-Fi, VPN, network access) and elevate when needed;
• Manage company mobile phones and provide basic app support;
• Handle service desk tickets within SLA and document solutions;
• Maintain hardware inventory and prepare devices for reuse/recycling.
• Provide IT support for Venlo and Utrecht offices as well as the physical stores in Tilburg and Zaandam;
• Coordinate with central IT and external vendors for issues outside the role’s scope.

We offer:

• 25 vacation days, increasing with time of service, with the option to purchase 10 additional days;
• Non-contributory pension;
• €0,23 / km net travel allowance and a net remote work allowance of €2,45.

You have:

• Hands-on IT support experience in a user-facing environment;
• Experience withticketing systems (Jira) and Microsoft technologies, including Microsoft 365 / Modern Workplace, is a plus;
• Strong troubleshooting, communication, and customer-focused skills;
• Willingness to travel occasionally between locations;
• Fluency in Dutch;
• Driving License.