Supervisor Customer Service

DSV - Global Transport and Logistics; Moerdijk; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

28 vacation days

8% holiday allowance

Personal development

Informal environment

Job summary

DSV - Global Transport and Logistics seeks a Supervisor Customer Service to lead an enthusiastic team for major consumer brands. You will manage day-to-day operations at the new Logistiek Park Moerdijk site and drive service quality.

You’ll coach your team, ensure on-time delivery of customer agreements, monitor KPIs, and present monthly client reviews with Dutch and English communication in an informal, collaborative environment.

Qualifications

• Minimum 2 years of leadership experience.
• Strong communication skills in Dutch and English.
• Affinity with logistics and transport is a plus.

Responsibilities

• Coach, motivate and support your team daily.
• Deliver on customer agreements and ensure satisfaction.
• Monitor logistics processes and inform stakeholders of changes.
• Prepare KPI reports and discuss with operations manager and team.

Skills

Leadership

Communication

Dutch

English

Job description

Supervisor Customer Service at DSV, Moerdijk

Are you ready for the next step in your customer service career? In Moerdijk, you will lead an enthusiastic team working for major, well‑known consumer brands both nationally and internationally. A challenging role with impact and responsibility.

You’re responsible for the day-to-day operations of our customer service team. As supervisor customer service, you’ll start at our new site in Moerdijk. We are currently moving to our new location at Logistiek Park Moerdijk, a 240,000 m² warehouse, the largest connected warehouse in the Benelux. You contribute to this: you’re on it.

How you do this? You are the go‑to person for both your team and the customer. Whether it’s a change in the collaboration or operational issues, you ensure clear communication to all stakeholders. You monitor process progress and step in when needed. You also conduct monthly client reviews via phone, Teams, or onsite in Moerdijk.

You achieve this by:

• Coaching, motivating, and supporting your team daily in their development;


• Delivering on customer agreements and ensuring optimal customer satisfaction;


• Closely monitoring logistics processes, identifying disruptions quickly, and informing all involved parties promptly about changes or delays;


• Preparing KPI reports and discussing them regularly with both the operations manager and your team.

Your team stands out within DSV through its open, informal atmosphere and strong sense of togetherness. Colleagues always support one another. You’ll be given the trust and freedom to shape this role in your own way.

You bring

• At least 2 years of leadership experience;


• Affinity with logistics and transport is a plus, but not required;


• A positive, enthusiastic personality with a talent for motivating teams;


• A solution-oriented and process-minded approach to serving customers;


• Strong communication skills in both Dutch and English.

You get

• A salary according to the DSV Contract Logistics CAO;


• 28 vacation days per year and 8% holiday allowance;


• Plenty of opportunities for personal development;


• The freedom and space to take initiative in an informal environment.