Manager Customer Service

DSV Road GmbH; Netherlands; On-site; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Salary aligned with experience

28 days leave + 8% holiday allowance

DSV Academy

OpenUp mindfulness wellbeing

Job summary

DSV Moerdijk is seeking a Manager Customer Service to lead and develop the Supervisors and their teams, ensuring optimal deployment and continuous improvement of processes to meet customer expectations. You will monitor KPIs, translate SLAs into working methods and coordinate cross-functional projects with stakeholders to deliver high-quality service and strong results.

You will also focus on coaching and performance management, driving efficiency, and aligning with other departments in a

Qualifications

• At least 5 years in a leadership role within customer service, logistics or operations.
• Excellent command of Dutch and English, written and spoken.
• Strong leadership with ability to communicate with stakeholders.

Responsibilities

• Lead and develop Supervisors and their teams to reach strong results.
• Monitor KPIs and translate SLAs into clear working methods.
• Coordinate projects related to planning, quality and cost with stakeholders.
• Drive continuous improvement and ensure reliable service delivery.

Skills

Leadership

Analytical ability

Strategic insight

Clear communication

Dutch English fluency

Education

Higher professional education (HBO)

Job description

Move forward as Manager Customer Service at DSV in Moerdijk

Do you have experience leading customer service teams and continuously improving processes? At DSV, you will have the opportunity to build a strong and efficient service organisation together with your team, where quality, collaboration and development are key!

You get it done

In this role, you ensure that our teams perform at their best and that processes run smoothly and efficiently. You guide employees, translate KPIs into actions and drive continuous improvement: you’re on it.

How you do this? As manager customer service, you are responsible for leading and developing the Supervisors and their teams within the department. You ensure the optimal deployment of employees and support their professional development so the team can achieve strong results together. At the same time, you maintain oversight of the quality and progress of the service delivery and intervene when processes or performance require attention.

You also actively manage performance by monitoring KPIs and analysing reports. You translate agreements from SLAs into clear working methods and continuously look for opportunities to improve processes. By working closely with other departments and management, you ensure an efficient operation and a service that meets customer expectations. You achieve this by:

• coaching, developing and evaluating employees so the team operates at its full potential;
• preparing and analysing KPI reports and SLAs, identifying improvement opportunities and implementing structural optimisations;
• coordinating projects and processes related to planning, quality and cost, while aligning with key stakeholders.

Your team stands out within DSV by its strong focus on customer orientation and continuous process improvement. Together, you work every day to deliver reliable, high-quality service, with collaboration, innovation and efficiency at the core.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

"Our strength lies in delivering excellent service and continuously improving our processes, and we do that together as a team,"

says Judith Bezuidenhout, Site manager.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• a higher professional education level (HBO) with at least 5 years of experience in a leadership role within customer service, logistics or operations;
• excellent command of both Dutch and English, written and spoken;
• strong leadership skills combined with strategic insight, analytical ability and the capability to communicate clearly and effectively with various stakeholders.

It all counts for this vacancy of manager customer service in Moerdijk. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary aligned with the knowledge and experience you bring;
• 28 days of annual leave and 8% holiday allowance;
• access to knowledge and training through our DSV Academy and external training programmes, enabling you to grow and influence your career path;
• a focus on mindfulness and mental wellbeing through our partner OpenUp, which you and your family can use free of charge and without limitations.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.