Strategy & Program Lead, Scaled Account Management

EngineersOfAI; Amsterdam; Hybrid; EUR 110,000 - 150,000; Full time

Job summary

Adyen is seeking a Strategy & Program Manager for Scaled Account Management. You will lead the design, implementation, and adoption of programs that enable a one-to-many, pooled account management model at scale.

Your role blends design thinking, AI-enabled automation, and cross-functional collaboration across a global merchant base. You will partner with senior leaders to shape the global pool operating model, translate merchant and AM needs into scalable processes, and drive adoption

Qualifications

• 5–7 years of experience in client-facing or business operations roles with a focus on scaled or pooled segments.
• Strong program or project management background with cross-functional delivery experience.
• Deep understanding of design thinking and applying it to systems and processes.
• Experience designing with AI, automation, and CRM tools to drive efficiency.
• Excellent analytical and data-driven decision making with stakeholder influence.

Responsibilities

• Scaled Account Management Innovation: design and implement low-touch, self-service solutions for pool AM teams.
• Design Thinking & AI Integration: re-imagine systems and processes focusing on AI-enabled scalability.
• Global Program Development and Adoption: shape global pool operating model programs for broad rollout.
• Cross-Functional Advocacy: represent pooled AM needs to internal teams and drive alignment.
• Global Pool leadership team: collaborate with senior commercial leaders on the operating model.

Skills

Scaled Account Management

Design Thinking

AI Integration

Cross-Functional Collaboration

Stakeholder Management

Tools

Salesforce

Job description

Adyen is seeking a Strategy & Program Manager for Scaled Account Management. You will lead the design, implementation, and adoption of programs that enable a one-to-many, pooled account management model at scale.

Your role blends design thinking, AI-enabled automation, and cross-functional collaboration across a global merchant base. You will partner with senior leaders to shape the global pool operating model, translate merchant and AM needs into scalable processes, and drive adoption