Strategy & Program Manager, Scaled Account Management

EngineersOfAI; Amsterdam; Hybrid; EUR 110,000 - 150,000; Full time

Job summary

Adyen is seeking a Strategy & Program Manager for Scaled Account Management. You will lead the design, implementation, and adoption of programs that enable a one-to-many, pooled account management model at scale.

Your role blends design thinking, AI-enabled automation, and cross-functional collaboration across a global merchant base. You will partner with senior leaders to shape the global pool operating model, translate merchant and AM needs into scalable processes, and drive adoption

Qualifications

• 5–7 years of experience in client-facing or business operations roles with a focus on scaled or pooled segments.
• Strong program or project management background with cross-functional delivery experience.
• Deep understanding of design thinking and applying it to systems and processes.
• Experience designing with AI, automation, and CRM tools to drive efficiency.
• Excellent analytical and data-driven decision making with stakeholder influence.

Responsibilities

• Scaled Account Management Innovation: design and implement low-touch, self-service solutions for pool AM teams.
• Design Thinking & AI Integration: re-imagine systems and processes focusing on AI-enabled scalability.
• Global Program Development and Adoption: shape global pool operating model programs for broad rollout.
• Cross-Functional Advocacy: represent pooled AM needs to internal teams and drive alignment.
• Global Pool leadership team: collaborate with senior commercial leaders on the operating model.

Skills

Scaled Account Management

Design Thinking

AI Integration

Cross-Functional Collaboration

Stakeholder Management

Tools

Salesforce

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Strategy & Program Manager, Scaled Account Management

We are seeking an innovative and results-oriented Strategy & Execution Lead to transform the way we support Account Management at scale. This is a critical role that will shape the future of our one-to-many account management model. The ideal candidate is a strategic thinker with a passion for design, a deep sense of empathy for both our merchants and our account managers, and a relentless drive to innovate and scale our operations globally. You will be responsible for leading the design, implementation and adoption of the systems, processes, and programs that will enable our pooled AM teams to deliver exceptional value to our merchants.

What you’ll do:

• Scaled Account Management Innovation: Championing a "one-to-many" mindset by designing and implementing automated, low-touch, and self-service solutions to support merchants serviced through our Pool Account Management teams.
• Design Thinking & AI Integration: Applying design thinking principles to re-imagine our systems and processes, with a strong emphasis on leveraging AI and automation to solve complex problems and create scalable workflows.
• Global Program Development and Adoption: Helping to shape and design our global Pool Operating model programs, ensuring that the tools and processes once piloted can be scaled and adopted by all account teams.
• Cross-Functional Advocacy: Acting as the voice of the Pooled Account Manager internally, ensuring that their needs and challenges are understood and addressed in the design of internal processes and programs.
• Global Pool leadership team: part of the global pool operating model leadership team, working side by side with a small group of senior commercial leaders

Who you are:

• 5-7 years of experience in a combination of a client-facing and business operations role such as Account Management, Sales/Business Operations, or Business Development, with a demonstrated focus on scaled or pooled customer segments.
• Strong background in program or project management, with a proven ability to lead complex, cross-functional initiatives from concept to execution and adoption.
• A deep understanding of design thinking principles and experience applying them to solve business problems, particularly in the context of systems and process design.Experience designing with and implementing AI, automation, and CRM tools (e.g., Salesforce, or similar) and a passion for leveraging technology to drive efficiency and scale.
• Excellent analytical and data-driven decision-making skills, with the ability to translate data into actionable insights and measure the impact of your initiatives.
• Exceptional communication and senior stakeholder management skills, with the ability to influence and drive decision making; collaborate effectively with a wide range of cross-functional teams.
• A resilient and adaptable mindset, with the ability to thrive in a fast-paced environment, work through ambiguity, and maintain a long-term strategic perspective.
• A creative and innovative thinker who is not afraid to challenge the status quo and push the envelope to find new and better ways of doing things.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures i