Global Operations Strategy Lead

Adyen; Amsterdam; On-site; EUR 110,000 - 150,000; Full time

Job summary

Adyen seeks a Strategy & Program Manager to shape the future of Global Operations. You will join the Strategy & Execution team and connect commercial ambition with technical innovation and operational delivery.

Expect a broad, evolving scope as priorities shift, turning ambiguous problems into scalable structures. You will work across Support, Professional Services, and Merchant Operations, driving high-impact initiatives and aligning teams across regions to accelerate growth.

Qualifications

• 5+ years of experience in strategy consulting, tech strategy, business operations, program management, or operations in a high-growth environment.
• You’ve taken complex programs from concept to delivery without letting the ball drop.
• You break problems down to fundamentals and build tech-driven, friction-free solutions.

Responsibilities

• Solve high-complexity, systemic challenges and turn undefined concepts into scalable reality.
• Design end-to-end customer lifecycle across Merchant Ops onboarding, Professional Services, and Support.
• Unblock the organization by removing process debt and roadblocks with scalable workflows.
• Connect global pillars between product and operational domains for launch readiness.
• Steer with data using performance metrics to guide improvements.
• Build AI into workflows to scale through intelligence rather than complexity.

Skills

Strategy

Program management

Operations

Tech strategy

Stakeholder management

Job description

Adyen seeks a Strategy & Program Manager to shape the future of Global Operations. You will join the Strategy & Execution team and connect commercial ambition with technical innovation and operational delivery.

Expect a broad, evolving scope as priorities shift, turning ambiguous problems into scalable structures. You will work across Support, Professional Services, and Merchant Operations, driving high-impact initiatives and aligning teams across regions to accelerate growth.