Enterprise Account Manager

Adyen; Amsterdam; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid workplace

Job summary

Adyen is seeking an Enterprise Account Manager to develop strong relationships with customers and provide impactful payments insights to drive growth. You will own the customer relationship, identify commercial opportunities, and collaborate with internal teams across time zones to deliver best-in-class service.

The role requires a strategic mindset, ability to manage multiple high-level conversations, and fluency in English and Dutch.

Qualifications

• 3–5 years of relevant client-facing, commercial experience (e.g., account management)
• Experience in payments industry from merchant side is a plus
• Strong written and verbal communication in English and Dutch is preferred

Responsibilities

• Build strong customer relationships and navigate organizations to align stakeholders across internal teams
• Drive commercial discussions and meet strategic/financial targets for assigned accounts
• Act as the human dimension of Adyen’s product, delivering expertise and payment guidance
• Prioritize and execute on short and long-term projects across multiple accounts
• Serve as the voice of the customer and provide actionable feedback to internal teams

Skills

Relationship management

Commercial acumen

Strategic consultation

Project management

Data storytelling

Job description

Why you should join the Adyen Account Management team

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Account Manager, Enterprise

As an Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. Our Account Managers are empowered to own the customer relationship and provide best-in-class service to our customers. In this role, you’ll contribute to our ongoing momentum by understanding the unique customer need and identifying commercial opportunities, including expansion opportunities and the addition of value adding products. Self‑motivated and resourceful, you’ll bring a strategic mindset and commercial approach to the role.

What You’ll Do

• Relationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within Adyen and work collaboratively across cultures and time zones
• Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts
• Strategic consultation: Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and use data to tell compelling stories
• Project management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts
• Feedback: Be the voice and champion for your customer internally and serve as a feedback loop

Who You Are

• Enjoy engaging others and developing strong working relationships at all levels of management
• Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
• Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
• Comfortable synthesizing complex data sets and using data to tell a story
• Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results

Additional skills

• You have a at least 3-5 years of relevant experience in a client‑facing, commercial role, like account management or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)
• This role is based out of our Amsterdam office. We have a hybrid workplace and value in‑person collaboration; we do not offer remote-only roles.
• Some domestic and international travel required
• You have full professional written and verbal proficiency in Dutch and English (other languages are a plus).

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in‑person collaboration; we do not offer remote-only roles.