Strategic SaaS Implementation Lead

HireHi; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

On-site in Amsterdam four days a week

Strategic, high-impact implementations

Cross-functional collaboration

Job summary

project44 is seeking a senior Project Manager for customer implementations in Amsterdam. You will own the full delivery lifecycle, coordinating across Solutions Architects, Engineering, Product, and Support to drive Go-Live readiness and post-launch validation.

You will manage timelines, risks, budgets, and stakeholder expectations while enabling fast-paced, global delivery. Occasional travel and strong English communication are essential.

Qualifications

• 5+ years in customer-facing project management roles.
• Experience managing multi-stakeholder, cross-functional projects.
• Strong risk, budget, and stakeholder management.
• Proficient with Jira, Confluence, MS Office.
• Ability to communicate with technical and non-technical stakeholders.
• Willingness to travel occasionally.
• Experience with TMS, ERP, or supply chain systems (nice to have).

Responsibilities

• Lead the full project lifecycle for customer implementations, from post-sale handover through Go-Live and Hypercare.
• Develop and manage project plans, timelines, milestones, and deliverables, aligning internal and customer teams.
• Lead project governance, status tracking, reporting, and stakeholder communication.
• Manage project risks, issues, and dependencies; identify mitigation strategies and drive resolution.
• Manage project budgets and scope within agreed commercial parameters.
• Serve as the primary customer contact for project delivery, communication, and expectation management.
• Coordinate Solutions Architects, Engineering, Product, and Support teams.
• Facilitate project kick-off calls, weekly status meetings, steering committees when applicable, and Go-live readiness reviews.
• Support System Testing and UAT by coordinating timelines, stakeholders, and deliverables.
• Drive Go-Live planning and execution, including cutover coordination and post-launch validation.
• Oversee Hypercare and transition to Customer Success.
• Track project progress using internal tools such as Jira, Zendesk, Rocketlane, or equivalent.
• Contribute to process improvements, project management standards, and scalable delivery frameworks.
• Support pre-sales and discovery with input on timelines, delivery approach, and implementation feasibility

Skills

Project management

Stakeholder mgmt

Risk management

Budget management

Jira/Confluence

MS Office

Communication skills

Cross-functional

Travel readiness

TMS/ERP familiarity

Tools

Jira

Confluence

Zendesk

Rocketlane

Job description

project44 is seeking a senior Project Manager for customer implementations in Amsterdam. You will own the full delivery lifecycle, coordinating across Solutions Architects, Engineering, Product, and Support to drive Go-Live readiness and post-launch validation.

You will manage timelines, risks, budgets, and stakeholder expectations while enabling fast-paced, global delivery. Occasional travel and strong English communication are essential.