Strategic SaaS Customer Success Manager - Remote (EMEA)

OneStream Software; Netherlands; Hybrid; EUR 65,000 - 85,000; Full time

Job summary

OneStream Software is seeking a Customer Success Manager for Commercial Accounts in the EMEA region. This remote/hybrid role in the Netherlands focuses on guiding customers through onboarding, adoption, value realization, renewal, and expansion, using data-driven insights and AI-enabled capabilities to drive retention and growth.

You will manage a broad portfolio of customers, collaborate with cross-functional teams, and ensure successful outcomes while championing customer advocacy and

Qualifications

• 3+ years building and managing customer relationships.
• 5+ years of professional experience.
• Customer Success Manager for a SaaS company.
• Knowledge of finance processes: Financial Close, Planning, Budgeting, Forecasting, Management Reporting.

Responsibilities

• Partner with sales to complete a comprehensive sales transition process.
• Operate as a business partner to your customer and their delivery team by knowing their strategy and plan.
• Primary ownership and accountability for driving your customer’s adoption, expansion, satisfaction, and renewal.
• Understand customer’s OneStream contractual agreements (Cloud/SaaS, Term, etc.).
• Understand customer’s contractual agreements with their delivery team whether it is with a Partner or with OneStream Services (Scope, Timeline, staffing).
• Manage and execute the customer’s onboarding process.

Job description

OneStream Software is seeking a Customer Success Manager for Commercial Accounts in the EMEA region. This remote/hybrid role in the Netherlands focuses on guiding customers through onboarding, adoption, value realization, renewal, and expansion, using data-driven insights and AI-enabled capabilities to drive retention and growth.

You will manage a broad portfolio of customers, collaborate with cross-functional teams, and ensure successful outcomes while championing customer advocacy and