Strategic SaaS Account Manager (NL & UK)

nShift; Den Haag; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Travel opportunities

Competitive salary with commission

Job summary

nShift in the Netherlands and UK is seeking an Account Manager to own the long-term success and commercial growth of a portfolio of customers. You will be the face of nShift, building trusted relationships, understanding client needs, and unlocking more value from our delivery management, checkout, tracking, and returns solutions.

You will collaborate with Customer Success, Product and Marketing, drive renewals and expansion, manage the Salesforce pipeline, and represent the company at industry

Qualifications

• Proven track record in account management or B2B SaaS sales.
• Experience managing renewals and driving expansion revenue.
• Excellent communication and presentation skills.
• Ability to manage a complex portfolio of accounts.
• Strong commercial acumen and knowledge of SaaS contracts.

Responsibilities

• Own the long-term success and commercial growth of a Netherlands/UK portfolio.
• Drive upsell and cross-sell opportunities across the product suite.
• Own renewals end-to-end and manage churn risk proactively.
• Develop account plans and align roadmap with client goals.
• Maintain pipeline in Salesforce and collaborate with CS, Product, Marketing.
• Represent nShift at meetings and industry events across the region.
• Use data to build compelling business cases for adoption and expansion.

Skills

Account management

B2B SaaS sales

Renewals management

Upsell & cross-sell

Customer relationship

Commercial acumen

Data-driven mindset

Dutch & English fluency

Presentation skills

Tools

Salesforce

CRM tools

Job description

nShift in the Netherlands and UK is seeking an Account Manager to own the long-term success and commercial growth of a portfolio of customers. You will be the face of nShift, building trusted relationships, understanding client needs, and unlocking more value from our delivery management, checkout, tracking, and returns solutions.

You will collaborate with Customer Success, Product and Marketing, drive renewals and expansion, manage the Salesforce pipeline, and represent the company at industry