Strategic Account Manager, B2B SaaS (NL & UK)

nShift; Tilburg; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Commission-based bonus

Flexible working

Regular travel

International team

Job summary

nShift is seeking an Account Manager to own the long-term success and commercial growth of a portfolio of customers in the Netherlands and UK. You will be the face of nShift, building trusted relationships, driving renewals and expanding value across the product suite.

You will collaborate with Customer Success, Product and Marketing to ensure customers maximise benefits from delivery management, checkout, tracking and returns. Fluency in Dutch and English is required.

Qualifications

• Proven track record in account management or B2B SaaS sales.
• Excellent communication and presentation skills in boardroom and working sessions.
• Ability to manage a complex portfolio of accounts and plan renewals.
• Strong commercial acumen with understanding of SaaS contracts and pricing.

Responsibilities

• Full commercial ownership of a portfolio of customers with net revenue retention and expansion.
• Drive upsell and cross-sell across the full product suite.
• Own renewals end-to-end and proactively manage risk to prevent churn.
• Develop and execute account plans aligning roadmap with customer goals.
• Build relationships from day-to-day champions to C-suite executives.
• Maintain an accurate pipeline of expansion and renewal opportunities in Salesforce.
• Collaborate on joint account strategies with Customer Managers.
• Use data and insights to advocate adoption and deeper integration.
• Represent the voice of the customer to Product, Marketing and Leadership.
• Travel regularly to cover Nordics, Benelux and UK portfolios.

Skills

Account management

B2B SaaS sales

Renewals

Upsell & cross-sell

Communication

Presentation skills

Portfolio management

Commercial acumen

Data-driven

Dutch & English

Tools

Salesforce

Job description

nShift is seeking an Account Manager to own the long-term success and commercial growth of a portfolio of customers in the Netherlands and UK. You will be the face of nShift, building trusted relationships, driving renewals and expanding value across the product suite.

You will collaborate with Customer Success, Product and Marketing to ensure customers maximise benefits from delivery management, checkout, tracking and returns. Fluency in Dutch and English is required.