Strategic Key Accounts Lead

Intelcom | Dragonfly; Waddinxveen; On-site; EUR 90,000 - 120,000; Full time

Job summary

Dragonfly Netherlands seeks a Key Accounts Manager to protect, develop, and grow strategic relationships with key accounts. You will own the key accounts plan and coordinate between key accounts and Dragonfly.

You will identify growth opportunities, lead commercial discussions, support contract and pricing negotiations, and ensure commitments align with operational capabilities and profitability. Collaborate with Sales, Operations, Finance, IT, Product and Customer Service to deliver commitments

Qualifications

• Significant experience in strategic/account management and business development.
• Successful track record in commercial negotiations, pricing, and contracts.
• Experience coordinating cross-functional teams and driving value.
• Experience in logistics, parcel delivery, or related operations preferred.
• Strong analytical view of customer economics and profitability.

Responsibilities

• Develop and protect the key accounts plan in line with company strategy.
• Lead commercial discussions, renewals, and pricing negotiations.
• Monitor account revenue, volume, gross margin, and profitability.
• Coordinate with Operations, Finance, IT, Product and Customer Service.
• Maintain governance calendars, action logs, and forecast updates.
• Provide clear reporting and escalation handling for key accounts.
• Manage risk, contracts, and commitments with clients and internal teams.
• Ensure voice of customer is reflected in service delivery improvements.

Skills

Strategic account management

Key account management

Commercial negotiations

Pricing and contracts

Cross-functional coordination

CRM discipline

Stakeholder management

Education

Bachelor’s or Master’s in business/finance/supply chain

Tools

CRM software

Job description

Dragonfly Netherlands seeks a Key Accounts Manager to protect, develop, and grow strategic relationships with key accounts. You will own the key accounts plan and coordinate between key accounts and Dragonfly.

You will identify growth opportunities, lead commercial discussions, support contract and pricing negotiations, and ensure commitments align with operational capabilities and profitability. Collaborate with Sales, Operations, Finance, IT, Product and Customer Service to deliver commitments