Strategic Key Accounts Leader for Growth

Dragonfly Shipping NL B.V.; Waddinxveen; On-site; EUR 80,000 - 120,000; Full time

Job summary

Dragonfly Shipping NL B.V. seeks a Key Accounts Manager to protect, develop, and grow strategic relationships with key accounts in the Netherlands.

You will manage governance, lead commercial discussions, support contract and pricing negotiations, and ensure profitability aligned with Dragonfly’s capabilities. You will collaborate with Sales, Operations, Finance, IT, Product, and Customer Service to deliver commitments and resolve escalations, maintaining a single Dragonfly voice across

Qualifications

• Significant experience in strategic/account management or business development.
• Strong experience in negotiations, pricing, business cases, contract management and account planning.
• Fluency in English; Dutch language capability is preferred.

Responsibilities

• Develop and execute the key accounts plan aligned with Dragonfly Netherlands’ commercial strategy.
• Identify and progress opportunities to expand volume, geographic coverage, service scope, and share of wallet.
• Lead commercial proposals, pricing discussions, renewals, and negotiations for the key accounts portfolio.
• Coordinate Operations, Finance, IT, Product, and Customer Service around key account priorities.
• Maintain account plans, governance calendars, action logs, contract trackers, and demand visibility.
• Act as main liaison for clients on service quality, network design, and capacity-management topics.
• Monitor service performance and coordinate resolution of material customer issues and escalations.
• Ensure contractual requirements and commitments are met and communicated to key accounts.
• Share customer insights to improve Dragonfly’s commercial and operational capabilities.

Skills

Strategic account management

Cross-functional coordination

Negotiation

Stakeholder management

Commercial reporting

CRM discipline

Analytical skills

Education

Bachelor’s or master’s degree in business/commerce/finance/supply chain or related field

Tools

CRM systems

Job description

Dragonfly Shipping NL B.V. seeks a Key Accounts Manager to protect, develop, and grow strategic relationships with key accounts in the Netherlands.

You will manage governance, lead commercial discussions, support contract and pricing negotiations, and ensure profitability aligned with Dragonfly’s capabilities. You will collaborate with Sales, Operations, Finance, IT, Product, and Customer Service to deliver commitments and resolve escalations, maintaining a single Dragonfly voice across