Strategic Global Account Manager – Tech Logistics

Arvato SE; Netherlands; On-site; EUR 34,000 - 64,000; Full time

Benefits offered by this job

Laptop & phone

Travel allowance

Employee benefits @ Work

Gym and bike plan discounts

Additional vacation buy-up

Job summary

Arvato is seeking an Account Manager to manage and grow a portfolio of international clients within our Tech division. You will be the primary contact for commercial, financial, and project-related matters, coordinating change initiatives and system enhancements in a high-tech contract logistics environment.

You'll analyze KPIs, lead MBRs/QBRs, identify upsell opportunities, manage contracts and pricing, and collaborate with operations and support teams to deliver value and drive performance.

Qualifications

• Bachelor working and thinking level, preferably in supply chain, logistics, or business.
• Experience in a similar account management or contract management role within contract logistics.
• Experience with KPI management, commercial analyses, and stakeholder management.
• Strong communication skills in English.
• Experience with SAP or similar systems.
• A proactive, analytical, and results-driven mindset.

Responsibilities

• Managing and growing customer relationships within a complex contract logistics environment.
• Analyzing and improving SLA performance, KPIs, and commercial results.
• Leading MBRs/QBRs and translating data into concrete improvement actions.
• Identifying commercial opportunities such as upselling, contract expansions, and service improvements.
• Managing contracts, pricing, indexations, and commercial agreements.

Skills

English communication

Stakeholder management

Analytical mindset

Proactive

Results-driven

Education

Bachelor’s degree in supply chain/logistics/business

Tools

SAP or similar systems

Job description

Arvato is seeking an Account Manager to manage and grow a portfolio of international clients within our Tech division. You will be the primary contact for commercial, financial, and project-related matters, coordinating change initiatives and system enhancements in a high-tech contract logistics environment.

You'll analyze KPIs, lead MBRs/QBRs, identify upsell opportunities, manage contracts and pricing, and collaborate with operations and support teams to deliver value and drive performance.