Customer Success Manager

Bertelsmann-Jobs; Venlo; Hybrid; EUR 34,000 - 64,000; Full time

Benefits offered by this job

Company laptop

Company phone

Pension scheme

Travel allowance

Employee discounts

Job summary

Arvato is seeking a Customer Success Manager in Venlo to own a portfolio of international clients within the Tech division. You will drive commercial and contractual outcomes, coordinate invoicing and month-end close, and work across operations, support, and business support teams to deliver value.

Join a data-driven, high-tech supply chain with a strong emphasis on ownership, collaboration, and continuous improvement. English proficiency and SAP experience are required.

Qualifications

• Bachelor level education in supply chain, logistics, or business.
• Experience in customer success or contract management in contract logistics.
• Experience with KPI management, analyses, and stakeholder management.
• Strong English communication skills; SAP or similar systems experience.

Responsibilities

• Manage, optimize, and grow a portfolio of international clients within the Tech division.
• Act as strategic business partner for commercial, financial, and project matters; handle contracts and invoicing.
• Coordinate change initiatives and system enhancements in logistics processes; liaise between customer and internal teams.

Skills

KPI management

Commercial analysis

Stakeholder management

English fluency

Education

Bachelor in supply chain or business

Tools

SAP

Job description

Venlo | €3.028 – €5.752 | 40 hours | Hybrid

Do you want to manage international clients within a complex, high-tech supply chain environment where you truly own your accounts and make direct commercial impact?

As a Customer Succes Manager at Arvato, you are responsible for managing and growing your customer portfolio within our Tech division. You work closely with international clients, operations, and support teams to improve performance, identify commercial opportunities, and build long-term partnerships.

You’ll work in one of the most advanced supply chain environments in Europe, where automation, data, and continuous improvement are at the core of the operation. Within this multi-client environment, you combine stakeholder management, contract management, and commercial insight to help customers grow successfully.

If this sounds like the right fit for you, then we’d love to have a conversation with you.

YOUR ROLE

As a Customer Success Manager, you are responsible for managing, optimizing, and expanding your portfolio of clients within the Tech division. You act as a strategic business partner to your customers and serve as the primary contact for commercial, financial, and project-related matters. This includes contract and revenue development, invoicing and month-end close activities, as well as coordinating change initiatives and implementation projects, such as system enhancements or new logistics processes. In this role, you act as the key liaison between the customer and internal departments, ensuring projects and changes are delivered successfully.

Your responsibilities include:

• Managing and growing customer relationships within a complex contract logistics environment;
• Analyzing and improving SLA performance, KPIs, and commercial results;
• Leading MBRs/QBRs and translating data into concrete improvement actions;
• Identifying commercial opportunities such as upselling, contract expansions, and service improvements;
• Managing contracts, pricing, indexations, and commercial agreements.

You’ll work closely with operations, customer support, and business support teams to ensure excellent customer service and operational performance. Within the cluster, you’ll work alongside an other Customer Success Managers and report directly to the Key Account Manager.

WHAT’S IN IT FOR YOU

Experience matters. But at Arvato, your development doesn’t stop. In this role, you’ll work in an international, data-driven supply chain environment where technology, customer impact, and ownership are central.

Through our extensive learning center and targeted training programs, you’ll have the opportunity to further develop yourself, both professionally and personally.

We offer:

• A gross monthly salary between €3.028 and €5.752 based on 40 hours, depending on your experience;
• 25 vacation days based on a 40-hour workweek;
• A company laptop and mobile phone, also available for personal use;
• Additional leave options: buy up to one extra week of vacation and receive 3 additional “non-sick” leave days;
• An attractive pension scheme;
• Travel allowance;
• Employee Benefits @ Work (discounts on various products and services);
• Discounts on your gym membership and bike plan;
• An international, informal, and entrepreneurial work environment.

For this position, it is necessary that you have the legal right to work in the Netherlands at the time of applying.

YOUR PROFILE

We’re looking for a Customer Success Manager who feels comfortable in a complex contract logistics environment and gets energized by customer relationships, commercial opportunities, and operational dynamics.

You bring:

• Bachelor working and thinking level, preferably in supply chain, logistics, or business;
• Experience in a similar customer successmanagement or contract management role within contract logistics;
• Experience with KPI management, commercial analyses, and stakeholder management;
• Strong communication skills in English;
• Experience with SAP or similar systems;
• A proactive, analytical, and results-driven mindset.

You also recognize yourself in the following:

• You thrive in an international and dynamic environment;
• You can easily switch between customer, operations, and commercial stakeholders;
• You take ownership and continuously look for improvements and opportunities.

WHAT’S NEXT

Our process is fast and straightforward:

• Phone interview with the recruiter;
• First interview on-site;
• Second interview including a case study;
• Feedback within 48 hours.

Arvato is an equal opportunity employer. We assess candidates based on talent and motivation.