Strategic Customer Success Manager — SaaS Growth, Hybrid

Bookaball Exploitation BV; Amsterdam; Hybrid; EUR 45,000 - 70,000; Full time

Benefits offered by this job

Hybrid work

Pension scheme

25 annual leave

Company laptop

Growth opportunities

Job summary

bookaball is seeking a Customer Success Manager to bridge Sales, Product, and customers. You will stay informed about our growth, gather feedback, and drive product adoption through proactive, tailored guidance.

You will own onboarding for new clients, collaborate with Sales on partnerships, and shape the customer experience within a rapidly expanding startup. Fluency in English and Dutch is required, with German a plus.

Qualifications

• 2-4 years of experience in customer success, account management, or a customer-facing SaaS role.
• Strong organisational and project management skills.
• Excellent communication abilities; able to switch between operational and strategic conversations.
• Proactive, problem-solving mindset with a can-do attitude.
• Affinity with SaaS, technology, or digital platforms and familiarity with applications.

Responsibilities

• Refine the Customer Success strategy and align with Sales, Marketing, and Product.
• Lead execution of our partnership strategy.
• Implement and own Product Adoption and Support tools for onboarding and adoption.
• Manage client relationships in HubSpot from inquiries to onboarding sessions.
• Conduct QBRs and MBRs with key and enterprise clients.
• Lead customer communication, including success stories, blogs, release notes and newsletters.
• Optimise HubSpot configurations, workflows, automations, and HubSpot Service/Revenue Hub setup.
• Host webinars to drive product adoption.
• Gather customer feedback via NPS surveys and interviews.
• Coordinate HubSpot → Jira tickets with Product team.
• Oversee contract renewals and negotiations.

Skills

Customer success

SaaS

English proficiency

Dutch language

Project management

Communication

Tools

HubSpot

Intercom

Beamer

Jira

Job description

bookaball is seeking a Customer Success Manager to bridge Sales, Product, and customers. You will stay informed about our growth, gather feedback, and drive product adoption through proactive, tailored guidance.

You will own onboarding for new clients, collaborate with Sales on partnerships, and shape the customer experience within a rapidly expanding startup. Fluency in English and Dutch is required, with German a plus.