Strategic CSM – Smart Buildings SaaS & Value Realization

Spacewell International

Arnhem

Hybrid

EUR 60,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Company lease car

28 days holiday

Flexible hybrid working (50/50)

60% employer pension contribution

Homeworking allowance

Lease-a-bike program

Discounts on benefits to work

Job summary

Spacewell International is seeking a Customer Success Manager to guide Belgian customers through onboarding, adoption, and value realization across Workplace, Energy, Asset, and Maintenance solutions. You will act as a strategic partner, coordinating with Sales, Support, Product, and Professional Services to ensure renewal and expansion.

Fluent German and English are preferred, with strong relationship and data-driven skills.

Qualifications

2-4 years of experience in Customer Success or account management in a B2B SaaS environment.
Bachelor's degree in Engineering, IT, Business, or a related field (or equivalent experience).
Experience in PropTech, facility management, energy management, or building operations is a strong plus.

Responsibilities

Manage full lifecycle of customer accounts focusing on onboarding, value, retention and expansion.
Lead onboarding and implementation with clear success plans and milestones.
Maintain relationships with business and technical stakeholders at different levels.
Facilitate quarterly business reviews using SPICED framework to review value and renewals.
Monitor usage, health scores, and engagement, identifying risks and remediation plans.
Translate customer goals into clear business value for executives and operational leaders.
Identify upsell/cross-sell opportunities and coordinate with Sales.