Strategic CSM III — European Accounts & Growth

SPS Commerce; Breukelen; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

SPS Commerce is looking for a Customer Success Manager III to steward a portfolio of mid-market and enterprise customers across Europe. You will align customer objectives with SPS solutions, lead cross-functional teams, and drive adoption, retention, and growth.

In this role you will manage executive relationships, run quarterly business reviews, and work from a hybrid Breukelen office with two days on-site. Fluency in Dutch and English is essential, as is a track record in SaaS customer success.

Qualifications

• 3+ years in Customer Success, Account Management, or Consulting in SaaS or tech
• Excellent verbal and written English and Dutch communication
• Proven ability to manage mid-market and enterprise customers
• Proven success building strong customer relationships
• Experience with C-level/SVP executive interactions and business reviews
• Strong presentation, organizational, and time-management skills
• Experience in multi-stakeholder, cross-functional environments
• Ability to adapt priorities in a changing environment
• Strong listening skills and escalation management

Responsibilities

• Develop and maintain long-term customer relationships as the leader of the ongoing account team for customers across Europe.
• Engage with executive-level stakeholders within customers and SPS to drive value and adoption.
• Lead regular business reviews (QBRs/EBRs) with clear outcomes and action plans.
• Identify opportunities for cross-sell, upsell, and adoption growth.
• Ensure on-time delivery of products/services per contracts and provide product feedback.
• Manage a portfolio of 40 mid-market to enterprise accounts.
• Collaborate with sales, product, and delivery teams for a consistent customer experience.
• Drive change management initiatives and effective communication across SPS and customer teams.

Skills

Customer Success

Account Management

SaaS

Executive relationships

Education

Master's degree / HBO

Job description

SPS Commerce is looking for a Customer Success Manager III to steward a portfolio of mid-market and enterprise customers across Europe. You will align customer objectives with SPS solutions, lead cross-functional teams, and drive adoption, retention, and growth.

In this role you will manage executive relationships, run quarterly business reviews, and work from a hybrid Breukelen office with two days on-site. Fluency in Dutch and English is essential, as is a track record in SaaS customer success.