Strategic CSM: B2B SaaS for Smart Buildings

Spacewell; Arnhem; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonus

Company lease car

28 days of holiday

Flexible hybrid working

Modern inspiring office

60% employer contribution to pension

Homeworking allowance

Lease-a-bike program

Thursday afternoon drinks

Summer events

Christmas celebrations

Job summary

Spacewell is seeking a Customer Success Manager to oversee the lifecycle of B2B accounts in Arnhem, Netherlands. This role emphasizes onboarding, retention, and expansion for clients utilizing Spacewell's workplace and asset management solutions. Ideal candidates will hold a relevant Bachelor's degree and have 2–4 years of experience in Customer Success within a B2B SaaS environment. Strong communication in German and English is required for maintaining effective relationships with clients.

Qualifications

• 2–4 years of experience in Customer Success or account management in a B2B SaaS environment.
• Experience in PropTech, facility management, energy management, or building operations is a strong plus.
• Proven track record in driving retention and expansion within existing accounts.

Responsibilities

• Lead and coordinate onboarding and implementation for new customers.
• Act as the primary point of contact for customer portfolio.
• Monitor product usage, health scores, and engagement metrics.

Skills

Customer-centric mindset

Analytical skills

Relationship management

Excellent communication in German and English

Education

Bachelor’s degree in Engineering, IT, Business, or related field

Tools

CRM and Customer Success tools

Job description

Spacewell is seeking a Customer Success Manager to oversee the lifecycle of B2B accounts in Arnhem, Netherlands. This role emphasizes onboarding, retention, and expansion for clients utilizing Spacewell's workplace and asset management solutions. Ideal candidates will hold a relevant Bachelor's degree and have 2–4 years of experience in Customer Success within a B2B SaaS environment. Strong communication in German and English is required for maintaining effective relationships with clients.