Strategic CSM – Nordics & Benelux

Cacheflow; Netherlands; On-site; EUR 85,000 - 120,000; Full time

Job summary

Kong Inc. is seeking a Staff/Senior Customer Success Manager in the Netherlands to set the standard for CS excellence. You will drive strategic post-sales processes, adoption, expansion, and risk mitigation while blending technical knowledge with an executive mindset to deliver business value.

You will develop comprehensive success plans, guide risk-based renewals, and lead high-impact QBRs/EBRs. Leverage data, analytics, and partner ecosystems to expand stakeholder alignment and maximize

Qualifications

• Demonstrates customer obsession and resilience in pursuing customer goals.
• Asks layered, open-ended questions to uncover root causes.
• Collaborates across teams to achieve shared goals.

Responsibilities

• Drive Strategic Customer Success with comprehensive success plans and outcomes.
• Lead value-based engagements to show Kong's impact on the business.
• Map customer organizations to identify champions and decision-makers.
• Leverage partners to expand stakeholder alignment within accounts.
• Use data and analytics to monitor health, identify risks, and extract insights with Tableau, SFDC, Clari, Hex.
• Run impactful QBRs/EBRs with an executive mindset to articulate Kong's value.
• Explain the unique value of Kong components and capabilities.
• Collaborate with the account team to manage renewals and forecast opportunities.

Skills

Grit & Determination

Curiosity

Team-Oriented Mindset

Prioritization

Tools

Tableau

SFDC

Clari

Hex

Job description

Kong Inc. is seeking a Staff/Senior Customer Success Manager in the Netherlands to set the standard for CS excellence. You will drive strategic post-sales processes, adoption, expansion, and risk mitigation while blending technical knowledge with an executive mindset to deliver business value.

You will develop comprehensive success plans, guide risk-based renewals, and lead high-impact QBRs/EBRs. Leverage data, analytics, and partner ecosystems to expand stakeholder alignment and maximize