Dutch-Speaking Enterprise CSM: Strategic Growth & Adoption

Mosaic.tech; Netherlands; On-site; EUR 85,000 - 110,000; Full time

Job summary

HiBob is seeking an experienced Enterprise Customer Success Manager to oversee a strategic portfolio across the Benelux region. You will partner with senior stakeholders in HR, IT, Finance and leadership to drive adoption, renewals, and value realization across HiBob's suite.

This high-touch role requires building executive relationships, coordinating with cross‑functional teams, and guiding customers through change programs to deliver measurable outcomes.

Qualifications

• Extensive experience in Enterprise Customer Success or strategic SaaS account management.
• Experience managing 20–30 high-touch Enterprise customers.
• Strong commercial acumen with renewals, retention and expansion.
• Experience using health, usage data to drive adoption.
• Proven ability to engage executive stakeholders including CHROs, CIOs, CFOs and senior leaders.
• Experience leading Executive Business Reviews and strategic planning sessions.
• Strong multi-threaded stakeholder management across functions.
• Fluent in Dutch and English.
• Based in the Netherlands and willing to travel across Benelux.

Responsibilities

• Own a strategic portfolio of Enterprise customers across the Benelux region.
• Build and execute tailored Success Plans aligned to customer goals and adoption milestones.
• Lead Executive Business Reviews (EBRs) and roadmap conversations with senior stakeholders.
• Develop multi-threaded relationships across HR, IT, Finance, Procurement and leadership to maximize adoption and value.
• Monitor customer health, product usage and engagement data to identify risks and opportunities.
• Develop and execute risk mitigation plans to improve retention and long-term success.
• Drive adoption across HiBob's suite of products by aligning capabilities to priorities.
• Partner with Account Managers and Renewal Managers on renewal planning and expansion opportunities.
• Represent the voice of the customer internally with Product, Engineering, Marketing and Support.
• Maintain high-quality account documentation including stakeholder maps and renewal strategies.
• Leverage AI and analytics tools to improve account preparation and engagement.

Skills

Enterprise CS

SaaS account management

Executive stakeholder management

Renewals

Data-driven approach

Cross-functional collaboration

Dutch language

English language

Travel willingness

Tools

Gainsight

Totango

Planhat

Job description

HiBob is seeking an experienced Enterprise Customer Success Manager to oversee a strategic portfolio across the Benelux region. You will partner with senior stakeholders in HR, IT, Finance and leadership to drive adoption, renewals, and value realization across HiBob's suite.

This high-touch role requires building executive relationships, coordinating with cross‑functional teams, and guiding customers through change programs to deliver measurable outcomes.