Scale-Driven Customer Success Manager (SMB)

Effectory B.V.; Amsterdam; Hybrid; EUR 46,000 - 58,000; Full time

Benefits offered by this job

Holiday allowance

Birthday off

Hybrid working

Work abroad up to 4 months

WFH allowance

Pension benefits

Learning budget

Team events

Lunch at Amsterdam office

Job summary

Effectory B.V. is seeking a Customer Success Manager to drive adoption and growth across a large portfolio of SMB and midmarket customers in the Benelux and Nordics. You will own the full lifecycle, use data to scale decisions, and help design scalable CS systems.

This role emphasizes renewals, upsells, and retention with full commercial ownership, with a focus on efficient, programmatic engagement and effective cross-functional collaboration to ensure customer value.

Qualifications

• 1–3 years of experience in Customer Success, account management, or a similar role in B2B SaaS.

Responsibilities

• Own a large portfolio of midmarket and SMB accounts with full responsibility for adoption, retention, and growth.
• Use data to prioritize outreach and engagement, focusing on accounts with the highest potential.
• Drive renewals and upsells end-to-end, with full commercial ownership of your book of business.
• Analyze usage, health scores, product adoption patterns, and engagement trends to identify intervention needs.
• Help design and optimize customer segmentation and prioritization models to guide scaled CS teams.
• Deliver adoption and engagement at scale through digital programs, campaigns, and light-touch success motions.
• Own renewals, expansions, and churn prevention for your accounts.
• Share learnings to improve segmentation, engagement, and digital success models.

Skills

Customer Success

Account management

Data-driven mindset

Renewals upsells

Dutch & English

Job description

Effectory B.V. is seeking a Customer Success Manager to drive adoption and growth across a large portfolio of SMB and midmarket customers in the Benelux and Nordics. You will own the full lifecycle, use data to scale decisions, and help design scalable CS systems.

This role emphasizes renewals, upsells, and retention with full commercial ownership, with a focus on efficient, programmatic engagement and effective cross-functional collaboration to ensure customer value.