Senior Customer Success Manager — Nordics & Benelux

KONG; Amsterdam; On-site; EUR 70,000 - 110,000; Full time

Job summary

Kong Inc. in Amsterdam is seeking a Staff/Senior Customer Success Manager to set the standard for post-sales excellence, driving adoption, expansion, and risk mitigation with an executive mindset and business value focus.

You will map organizations, leverage partners, and use analytics to monitor health, run impactful QBRs, and articulate Kong’s platform benefits across departments, balancing strategic leadership with hands-on customer advocacy.

Qualifications

• Customer-focused approach with a strategic mindset.
• Proven ability to manage executive stakeholders.
• Experience driving adoption, renewal, and expansion.
• Strong analytical skills to monitor health and risk.

Responsibilities

• Develop comprehensive success plans with use cases and roadmaps.
• Lead value-based engagements to demonstrate Kong's impact.
• Map client organizations to identify champions and decision-makers.
• Collaborate with partners to expand stakeholder alignment.
• Use dashboards and metrics to monitor health and forecast renewals.
• Conduct quarterly business reviews with an executive focus.
• Articulate Kong's platform value across departments.
• Drive renewals, cross-sell opportunities, and SFDC hygiene.

Skills

Strategic thinking

Account management

Stakeholder mgmt

Data analytics

Executive communication

Tools

Tableau

SFDC

Clari

Hex

Job description

Kong Inc. in Amsterdam is seeking a Staff/Senior Customer Success Manager to set the standard for post-sales excellence, driving adoption, expansion, and risk mitigation with an executive mindset and business value focus.

You will map organizations, leverage partners, and use analytics to monitor health, run impactful QBRs, and articulate Kong’s platform benefits across departments, balancing strategic leadership with hands-on customer advocacy.