Strategic CSM (Mid-Market) — AI-Driven Growth & Retention

Bynder Inc.; Amsterdam; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Learning budget

Commuting budget

Mental health support

Bynder Love stipend

Unlimited vacation

Volunteer time off

Team & company activities

Complimentary lunches

Amsterdam/Rotterdam offices

Job summary

Bynder is seeking a motivated Customer Success Manager to own a Mid‑Market portfolio and partner with Sales, Support, Onboarding, Solutions, Product, and the wider Customer Success team. You will drive adoption, retention, and revenue growth while ensuring a high level of customer satisfaction.

You will develop a deep understanding of customers' objectives and translate insights into success plans, leveraging data and AI tools to optimize engagement and value realization for Bynder’s

Qualifications

• Fluent in French and English is mandatory.
• 3+ years in a customer-facing role within B2B SaaS.
• Proven track record of building strong customer relationships and driving adoption, retention, and advocacy.
• Strong business acumen and commercial mindset: discovery, value quantify, objections, expansion opportunities.
• Intellectual curiosity and a challenger mindset: question assumptions and translate objectives to plans.
• Stakeholder management and storytelling skills; ability to influence senior decision-makers (Director/VP).
• Excellent communication and presentation skills; experience leading business reviews and renewals.
• Analytical and problem-solving skills using customer data to identify risks/opportunities.

Responsibilities

• Own customer relationships and success: manage a portfolio of Mid‑Market customers and understand objectives and priorities.
• Drive adoption and customer value: develop success plans with tailored training and webinars.
• Drive retention and renewals: monitor health, mitigate risks, lead renewals with stakeholders.
• Drive expansion and revenue growth: identify upsell/cross-sell opportunities and align Bynder solutions.
• Lead strategic customer conversations: run business reviews and value discussions to demonstrate ROI.
• Be the voice of the customer: share feedback with Product and internal teams to improve the product.
• Collaborate cross-functionally with Sales, SAM, Support, Onboarding, Solutions, Finance, Legal, and Product.
• Use data to improve continuously: analyze health/adoption/engagement signals; use AI tools to boost productivity.

Skills

French

English

Relationship building

Commercial mindset

Stakeholder management

Presentation skills

Analytical thinking

Organizational skills

Collaboration

AI tools

Tools

Salesforce

Planhat

DAM platforms

Job description

Bynder is seeking a motivated Customer Success Manager to own a Mid‑Market portfolio and partner with Sales, Support, Onboarding, Solutions, Product, and the wider Customer Success team. You will drive adoption, retention, and revenue growth while ensuring a high level of customer satisfaction.

You will develop a deep understanding of customers' objectives and translate insights into success plans, leveraging data and AI tools to optimize engagement and value realization for Bynder’s