Enterprise Onboarding Lead — AI-Powered Brand Growth

Bynder Inc.; Amsterdam; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Learning and Development budget

Commuting budget

Mental Health and Well-being Support

Unlimited vacation policy

Volunteer Time Off

Offices in Amsterdam or Rotterdam

Job summary

Bynder is hiring an Enterprise Customer Onboarding Manager to guide top-tier global brands through large-scale digital transformations. You will master the platform, lead complex configurations, and drive cross-functional collaboration across Product, Engineering, Sales, and Customer Success.

You will design onboarding frameworks, scale data workflows with strategic AI integrations, and advocate for enterprise-ready solutions while ensuring high-value client outcomes and long-term partnerships.

Qualifications

• Proven onboarding programs for Tier 1 and Tier 2 SaaS customers.
• Deep knowledge of APIs, integrations, or SDK configurations.
• Strategic literacy in AI to optimize delivery and workflows.

Responsibilities

• Fully lead complex enterprise implementations across multiple stakeholders and workstreams.
• Lead workshops on taxonomy, metadata structures, and governance models.
• Drive AI tools to scale enterprise workflows and multi-language content migration.
• Influence retention and expansion through rapid time-to-value and renewal readiness.
• Collaborate with Product/Engineering to document and prioritize enterprise fixes.
• Forecast resources and maintain data hygiene across tools like Kantata/Mavenlink and Jira.

Skills

Onboarding management

Enterprise SaaS

APIs & integrations

AI literacy

Stakeholder management

Tools

Kantata/Mavenlink

Jira

Salesforce

Catalyst

Job description

Bynder is hiring an Enterprise Customer Onboarding Manager to guide top-tier global brands through large-scale digital transformations. You will master the platform, lead complex configurations, and drive cross-functional collaboration across Product, Engineering, Sales, and Customer Success.

You will design onboarding frameworks, scale data workflows with strategic AI integrations, and advocate for enterprise-ready solutions while ensuring high-value client outcomes and long-term partnerships.